Purba, Arjuna, Chelzy Padjangga, and Abas Kasim. “PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS NASABAH PADA BANK NTT KUPANG CABANG KHUSUS”. Jurnal Bisnis & Manajemen 18, no. 1 (January 1, 2025): 731–739. Accessed August 23, 2025. https://ejurnal.undana.ac.id/index.php/JBM/article/view/23460.