Jurnal Bisnis & Manajemen https://ejurnal.undana.ac.id/index.php/JBM <p>Jurnal Bisnis dan Manajemen (JB&amp;M) merupakan media komunikasi antara teori dan praktek bisis hasil penelitian, telaah pustaka maupun bedah buku terbuka untuk tenaga pendidik mahasiswa dan praktisi bisnis. Sampai dengan volume atau tahun ke telah banyak mempublikasikan penelitian mahasiswa program studi Administrasi Bisnis Fakultas Ilmu Sosial dan Politik Universitas Nusa Cendana. Redaktur tetap mengharapkan tulisan-tulisan dari tenaga pendidik lingkunan prodi, luar prodi, fakultas, universitas bahkan dari perguruan tinggi lain di Provinsi Nusa Tenggara Timur, nasional maupun sedunia.</p> en-US piusbumikellen@gmail.com (Dr. Drs. Pius Bumi Kellen. MM) Thu, 14 Dec 2023 04:40:25 +0000 OJS 3.1.1.2 http://blogs.law.harvard.edu/tech/rss 60 PENGARUH KREDIT BERMASALAH, LIKUIDITAS DAN PROFITABILITAS TERHADAP KECUKUPAN MODAL PADA PT. BANK PERKREDITAN RAKYAT CENTRAL PITOBY DI KOTA KUPANG https://ejurnal.undana.ac.id/index.php/JBM/article/view/14148 <p><em>The study entitled Analysis of Quality Control of Ikat Weaving Products at Husar Ida Weaving Centers, Umanen Village, West Atambua District, Belu Regency aims to identify and analyze quality control of ikat products and explain the factors that cause defects in ikat weaving products at husar ida weaving center, umanen village, west atambua district, belu regency. The research variables used in this study are quality control of woven products which include inputs (raw materials, labor and equipment), processes and outputs. The types and sources and secondary data. Data collection techniques used were interviews and observations. The analytical method used were pareto diagrams and fishbone diagrams. The pareto diagram is used to discuss the dominant level of damage from the type of damage that occurs in woven products, while the fishbone diagram is used to analyze the factors that cause damage to woven products and proceed with proposed corrective actions to minimize defects in woven products. Ikat at the Husar Ida Weaving Center The Results showed that in its production activities the company has not carried out maximum product quality control so there are still several types of defective products, namely the thread colors do not match and the motifs are not neat with the number of product defects during 2022, namely 29 pieces of defective products. This is due to the factors of raw materials and production processes that occur. However, this problem can be solved by using a cause-and-effect diagram so that companies can take corrective actions quickly&nbsp; and precisely. By using the value weighting of existing improvement proposals, the company can see which corrective actions will be carried out first, or adjusted to the company’s circumstances.</em></p> Bellanditha Masliana Hana Dolwala, Pius B Kellen, Lustry Rahayu ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/14148 Thu, 14 Dec 2023 04:28:49 +0000 PENGENDALIAN KUALITAS KEMASAN CUP AIR MINUM PADA PT. TIMOR SEJAHTERA KUPANG, BAUMATA TIMUR, KABUPATEN KUPANG, NUSA TENGGARA TIMUR https://ejurnal.undana.ac.id/index.php/JBM/article/view/14147 <p>This study aims to analyze and explain the quality control of drinking water cup packaging produced by PT. Timor Sejahtera Kupang using fishbone diagrams and pareto diagrams. This study aims to analyze and explain the quality control of drinking water cup packaging produced by PT. Timor Sejahtera Kupang using fishbone diagrams and pareto diagrams. The results of this study can be concluded that the quality control of drinking water cup packaging at PT. Timor Sejahtera (Aguafit) is well implemented starting from input, process to output so that it can produce quality bottled drinking water. Causative factors are caused by labor, methods, raw materials and equipment. To reduce product defects, namely by recommending improvements for companies based on the size of the costs incurred and urgent repairs, it is necessary to check the raw materials whether they are in accordance with company standards by looking at and matching the materials ordered or purchased based on the purchase record and need to further improve the implementation of supervision at the input stage (raw materials to be used), in order to minimize defects in the product so that it can produce and maintaining quality cup bottled drinking water products</p> Archilues Inul Enco, ELLY LAY, Indri Astuti ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/14147 Thu, 14 Dec 2023 04:29:28 +0000 Analisis Keputusan Penentuan Harga Jual Dengan Metode Cost Plus Pricing Pada Usaha Joy Bakery Di Naikolan Kecamatan Maulafa Kota Kupang https://ejurnal.undana.ac.id/index.php/JBM/article/view/11087 <p>&nbsp;</p> <p><em>The formulation of the problems in this study are (1) How to determine the cost of full costing and variable costing, (2) How to determine the selling price of the company, (3)</em> <em>How to determine the selling price using the cos plus pricing method, the full costing approach and variable costing, (4) How to compare the price calculation sell between companies using the cost plus pricing method? The purpose of this research is to: (1) Know the determination of the full cost price and variable costing, (2) Know the selling price determination by the company, (3)</em> <em>Know the selling price setting using the cost plus pricing method, full costing and variable costing approaches, (4) Know the comparison of price calculations sell between companies using the cost plus pricing method.</em></p> <p><em>The type of research used in research with a quantitative descriptive approach.</em></p> <p><em>The study found that: (1) The selling price of bakery products using the cost plus pricing method, the full costing approach, adds up all elements of production costs, both fixed costs and variable costs, namely raw material costs, direct labor costs, fixed factory overhead costs, variable factory overhead costs, non-production costs, mark up and generate the total selling price then divided by the number of units produced to obtain the selling price per unit of product. (2) The selling price of bakery products using the cos plus pricing method of the variable costing approach adds up the variable production costs consisting of raw material costs, direct labor costs, variable factory overhead costs, non-production costs, mark up and generates selling prices The total is then divided by the number of units produced to obtain the selling price per unit of product. (3) The selling price set by Joy Bakery is different from the selling price of the cost plus pricing method, the full costing and variable costing approaches, where the selling price of Joy Bakery calculates the cost of raw materials, plus labor costs and factory overhead costs, then determines the selling price of the product. In addition, the selling price applied by Joy Bakery also follows the selling price in the market. While the selling price using the cost plus pricing method, the full costing and variable costing approaches calculate the selling price by adding up all the cost elements, both fixed and variable costs, and adding mark-up and non-production costs to the selling price calculation of the selling price.</em></p> Theresia Tuto Gelu, Pius Kellen, Emilia Gie, Mahmud Ahmad ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/11087 Thu, 14 Dec 2023 04:30:08 +0000 ANALISIS PENGENDALIAN KUALITAS PRODUK TENUN IKAT PADA SENTRA TENUN HUSAR IDA KELURAHAN UMANEN, KECAMATAN ATAMBUA BARAT, KABUPATEN BELU https://ejurnal.undana.ac.id/index.php/JBM/article/view/14145 <p>This study aims to determine the effect of non-performing loans, liquidity, and profitability on capital adequacy at PT. Central Pitoby People's Credit Bank in Kupang City. This study uses a quantitative descriptive approach using banking financial ratios. The data analysis method used in this study is financial ratio analysis consisting of NPL, CR, LDR, NPM, ROA, ROE and CAR. The results of this study indicate: (1) non-performing loans (NPL) affect the capital adequacy ratio (CAR), the greater the NPL, the lower the capital adequacy because problem loans do not provide results or income in increasing capital, (2) liquidity affects capital adequacy ratio (CAR), which means that if the bank is able to channel third party funds in the form of credit to generate income in increasing capital, and (3) profitability affects the capital adequacy ratio (CAR), where when profitability increases, funds will also increase, these funds will used as capital by the bank and will automatically increase the value of the bank's CAR. Suggestions from this study are for bank management to maintain liquidity at safe limits so that bank liquidity conditions remain in a healthy position in order to increase bank profitability to maintain capital stability</p> Januaria Maria Bria, Lukas Hattu, Erna E Giri ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/14145 Thu, 14 Dec 2023 04:36:12 +0000 Analisis Perencanaan Produksi Lemari Pada UD. Wahyu Aji Di Kota Kupang https://ejurnal.undana.ac.id/index.php/JBM/article/view/10884 <p><span style="text-decoration: underline;">ANALISIS PERENCANAAN PROSES PRODUKSI LEMARI PADA UD. Wahyu Aji</span></p> <p><span style="text-decoration: underline;">DI KOTA KUPANG</span></p> <p><span style="text-decoration: underline;">&nbsp;</span></p> <p><span style="text-decoration: underline;">Alexander Rihi Mangngi 1, Yohanis S. Sarong 2, Antonius Talu Popo 3</span></p> <p><span style="text-decoration: underline;">&nbsp;</span></p> <p><span style="text-decoration: underline;">ABSTRACT</span></p> <p><span style="text-decoration: underline;">&nbsp;</span></p> <p><span style="text-decoration: underline;">Supervised by Drs. Yohanis S. Sarong M.Si and Drs. Antonius Talu Popo, M.Si. This study is entitled Analysis of Cabinet Production Planning at UD. Wahyu Aji in the city of Kupang aims to analyze production planning in the UD industry. Wahyu Aji.</span></p> <p><span style="text-decoration: underline;">Data collection techniques in this study were interviews, observation, and documentation, while data analysis techniques used Break Even Point (PEB) and also used linear function equations for sales forecasting.</span></p> <p><span style="text-decoration: underline;">The research results show that: 1). The leadership of UD Wahyu Aji has not been right in making a good production plan. Production planning carried out by the leadership is only based on proper experience from year to year. Based on the analysis to achieve optimum profit, the leadership of UD. Wahyu Aji must be able to make production planning in a more careful and detailed manner against existing production planning analysis. 2). From the results of the analysis, it can be seen the sales forecast of 2-door cabinets and 3-door cabinets, for the next 3 years, namely in 2022 it is predicted that sales of 163 units of 2-door cabinets and 144 units of 3-door cabinets, in 2023 sales of 203 units of 2-door cabinets and 203 units of 3-door cabinets 176 units of 3 doors, and in 2024 sales of 243 units of 2-door cabinets and 208 units of 3-door cabinets. 3). The results of the Break Even Point (BEP) analysis show that if UD. Wahyu Aji produced 73 units of 2-door cabinets or Rp. 35,474,000 and 53 units of 3-door cabinets or Rp. 68,157,300, the company did not make a profit or suffer a loss because the company was at the main return point due to the minimum amount that the company had to produce. If the company produces below this amount, the company will suffer losses because the sales obtained cannot cover the costs incurred by the company and if the company produces above this amount, the company will make a profit.</span></p> <p><span style="text-decoration: underline;">The results of this study are expected to be input and evaluation for UD. Wahyu Aji in planning the production of 2-door and 3-door cabinet types in order to gain profits for the company.</span></p> <p><span style="text-decoration: underline;">Keywords: Production planning analysis, Break Even Point</span></p> Alexander Rihi Mangngi, Yohanes Sarong, Antonius talupopo ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/10884 Thu, 14 Dec 2023 04:36:49 +0000 Pengaruh Kualitas Layanan Terhadap Retensi Pelanggan pada Bank Perkreditan Rakyat (BPR) Christa Jaya Perdana Kupang https://ejurnal.undana.ac.id/index.php/JBM/article/view/10993 <p>The Effect of Service Quality on Customer Retention at CJP Kupang Rural Bank (under the guidance of Dr. Khalid Kasim Moenardy, M.Si as supervisor I and Drs. Anthonius B Mesakh, M.Si as supervisor II. This research aims ( 1) Knowing and explaining customer perceptions of BPR CJP on the determinants of service quality (reliability, responsiveness, assurance, empathy, and tangibles) and customer retention (2) Testing and explaining the effect of reliability on customer retention at BPR CJP Kupang (3) ) Test and explain the effect of responsiveness on customer retention at BPR CJP Kupang (4) Test the effect of guarantees on customer retention at BPR CJP Kupang (5) Test the effect of empathy on customer retention at BPR CJP Kupang (6) Test the effect of tangibles on retention customers. (7) Examine the effect of reliability, responsiveness, assurance, empathy, and tangibles simultaneously on customer retention.</p> <p>To achieve this goal, a sample of 60 respondents was selected at BPR CJP Kupang. Data collection was carried out using questionnaires, interviews, literature and documentation. The data analysis technique used is descriptive analysis and multiple linear regression using SPSS 25.</p> <p>The results of the descriptive analysis show that Reliability is in the high category (4.02), Responsiveness is in the high category (3.82), Guarantee is in the category (3.87), Empathy is in the category (4.02), Physical Evidence is in category (4.08) and Customer Retention is in the high category (3.93). The results of the regression analysis show that the results of the t-test of the Reliability variable (X<sub>1</sub>) result t<sub>count</sub> (2.045) &gt; t<sub>table</sub>(2,000). Based on the results of the t test, the first hypothesis reads Reliability partially has a significant effect on customer retention. Responsive variable t test results (X<sub>2</sub>) result t<sub>count</sub> (2.363) &gt; t<sub>table</sub>(2,000). Based on the results of the t test, the second hypothesis reads that responsiveness partially has a significant effect on customer retention. The results of the guarantee variable t test (X<sub>3</sub>) result t<sub>count</sub> (3.189) &gt; t<sub>table</sub>(2,000). Based on the results of the t test, the third hypothesis reads that guarantee partially has a significant effect on customer retention. Empathy variable t test results (X<sub>4</sub>) result t<sub>count</sub> (2.031) &gt; t<sub>table</sub>(2,000). Based on the results of the t test, the fourth hypothesis reads Empathy partially has a significant effect on customer retention. The results of the t test variable Physical Evidence (X<sub>5</sub>) result t<sub>count</sub> (2.276) &gt; t<sub>table</sub>(2,000). Based on the results of the t test, the fifth hypothesis reads that partially physical evidence has a significant effect on customer retention.</p> <p>The result of the F test which shows the value of F<sub>count</sub> (32.394) &gt; F<sub>table</sub> of (3.168). Thus the sixth hypothesis in this study reads that the variables of reliability, responsiveness, assurance, empathy and physical evidence simultaneously have a significant effect on customer retention. Based on<em>adjust R squer</em> shows the contribution of the variables of reliability, responsiveness, assurance, empathy and physical evidence of 72.7% and the remaining 27.3% is influenced by other variables outside this study. It is recommended for Bank BPR CJP Kupang to increase customer retention through improving service quality should be more directed at indicators that are perceived by customers which are still low. In addition, all items that are perceived as highly must be upgraded to very high. To find out these developments, it really depends on the frequency of implementation of employee knowledge improvement programs and periodic evaluations conducted through customer satisfaction surveys.</p> Welhelmina - Bengu, Khalid K. Moenardy, Anthonius B. Mesakh ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/10993 Thu, 14 Dec 2023 04:37:44 +0000 PENGARUH KUALITAS LAYANAN TERHADAP RETENSI PELANGGAN PADA BANK PERKREDITAN RAKYAT CJP KUPANG https://ejurnal.undana.ac.id/index.php/JBM/article/view/14150 <p>Welhelmina Bengu, The Influence of Service Quality on Customer Retention at CJP Kupang People's Credit Bank' (under the guidance of Dr. Khalid Kasim Moenardy, M.Si as supervisor I and Drs.Anthonius B Mesakh, M.Si as supervisor II. This research aims ( 1) Knowing and explaining BPR CJP customers' perceptions of the variables determining service quality (reliability, responsiveness, guarantee, empathy, and tangibility) and customer reten tion. (2) Testing and explaining the influence of reliability on customer retention at BPR CJP Kupang. (3) ) Test and explain the effect of responsiveness on customer retention at BPR CJP Kupang. (4) Test the effect of guaran tees on customer retention at BPR CJP Kupang. (5) Test the effect of empathy on customer retention at BPR CJP Kupang. (6) Test the effect of tangPibility on customer retention.(7) Testing the influence of reliability, respon siveness, guarantee, empathy and tangibility simultaneously on customer retention.To achieve this goal, a sample of 60 respondents was selected at BPR CJP Kupang. Data collection was carried out using questionnaires, inter views, literature and documentation. The data analysis technique used is descriptive analysis and multiple linear regression using SPSS 25. The results of the descriptive analysis show that Reliability is in the high category (4.02), Responsiveness is in the high category (3.82), Guarantee is in the (3.87), Emapti is in the (4.02) category, Physical Evidence is in the (4.08) category and Customer Retention is in the high category (3.93). The results of the regression analysis show that the results of the t test for the Reliability variable (X1) result in tcount (2,052) &gt; ttable (2,000). Based on the results of the t test, the first hypothesis states that reliability partially has a significant influence on customer retention. The results of the t test for the responsiveness variable (X2) resulted in tcount (2,363) &gt; ttable (2,000). Based on the results of the t test, the second hypothesis states that responsiveness partially has a significant effect on customer retention. The results of the t test for the collateral variable (X3) result in tcount (3,189) &gt; ttable (2,000). Based on the results of the t test, the third hypothesis states that guarantees par tially have a significant effect on customer retention. The results of the t test for the Empathy variable (X4) were thi-tung (2.031) &gt; ttable (2.000). Based on the results of the t test, the fourth hypothesis states that empathy par tially has a significant effect on customer retention. The results of the t test for the Physical Evidence variable (X5) result in tcount (2,276) &gt; ttable (2,000). Based on the results of the t test, the fifth hypothesis states that Physical Evidence partially has a significant effect on customer retention. The results of the F test show the value of Fcount (32,394) &gt; Ftable of (3.168). Thus, the sixth hypothesis in this research states that the variables of reliability, responsiveness, assurance, empathy and physical evidence simultaneously have a significant effect on customer retention. Based on the adjusted R squer, it shows that the contribution of the variables reliability, responsiveness, assurance, empathy and physical evidence is 72.70% and the rest.</p> Alini Rambu Nanda, Abas Kasim, Juita Bessie ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/14150 Thu, 14 Dec 2023 04:38:12 +0000 Pengaruh Kompensasi Dan Lingkungan Kerja terhadap Kinerja Karyawan pada Perusahaan Daerah Ari Minum kabupaten Timor Tengah Selatan https://ejurnal.undana.ac.id/index.php/JBM/article/view/10267 <p><em>This research was conducted at the Regional Drinking Water Company of South Timor Tengan Regency with the object of research being the employees of the Regional Drinking Water Company of TTS Regency. The problems in this research are (1). How does compensation, work environment, performance affect the Regional Water Supply Company in TTS Regency? (2). Does compensation have a positive and significant effect on employee performance at the Regional Drinking Water Company in TTS Regency? (3). Does the work environment have a positive and significant effect on employee performance at the Regional Drinking Water Company in TTS Regency? (4). Do compensation and work environment have a positive and significant effect on employee performance at the Regional Drinking Water Company in TTS Regency?</em><em>The aims of this research are (1). Knowing and explaining how compensation, work environment, performance affect the Regional Drinking Water Company in TTS Regency (2). Test and explain the effect of Compensation on Employee Performance at the Regional Drinking Water Company in TTS Regency (3). Testing and explaining the effect of the work environment on employee performance at the Regional Drinking Water Company in TTS Regency (4). Test and explain the effect of compensation and work environment on employee performance at the regional drinking water company in TTS district.</em><em>This research uses descriptive quantitative method. Sampling technique with saturated samples. Source of data using primary and secondary data, data collection using a questionnaire. The instrument test is the validity and reliability test. As well as data analysis using multiple linear regression analysis.</em><em>The results of this study found that (1). There is a strong influence between compensation, work environment, performance at the Regional Drinking Water Company in TTS Regency (2). Compensation affects employee performance with a significance level of 0.000 (3). Work environment has no effect on employee performance with a significance level of 0.351 (4). Compensation and work environment have an effect simultaneously with a significance level of 0.000. These results are reinforced by the determination analysis which shows a relatively strong compensation and work environment. Thus the company must pay attention to compensation and the work environment within the company so that employees can improve performance to achieve company goals. The implication of this research is that employee performance must be improved especially in this case; Work standards, targets, benefits and facilities. Work environment in terms of work atmosphere that can encourage high morale.</em></p> Susanti Yosin Enggi Baisila, Frans Gana, Ricky Ekaputra Foeh ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/10267 Thu, 14 Dec 2023 04:38:44 +0000 Pengaruh Budaya Organisasi Dan Kepuasan Karyawan Terhadap Kinerja Karyawan PT Timur Prima Lestari Sentosa https://ejurnal.undana.ac.id/index.php/JBM/article/view/10265 <p><em>The objectives raised in this study are (1) to describe organizational culture, job satisfaction and employee performance (2) to examine and explain the positive and significant influence of organizational culture on employee performance at PT Timur Prima Lestari Sentosa (3) to examine and explain the effect of positive and significant job satisfaction on the performance of employees of PT Timur Prima Lestari Sentosa (4) to examine and explain the positive and significant influence of organizational culture and job satisfaction on the performance of employees of PT Timur Prima Lestari Sentosa. The population in this study were all 87 employees, a sample of 47 respondents at PT Timur Prima Lestari Sentosa was selected using the slovin formula. Data collection techniques are questionnaires, interviews, and documentation. The data analysis technique used is descriptive analysis and multiple linear regression using the SPSS version 25 application.</em></p> <p><em>Based on the results of descriptive analysis shows that organizational culture is in the high category, satisfaction is in the high category, and employee performance is in the high category. The results of multiple regression analysis showed that the results of the t-test of the organizational culture variable (X1) were 0.005 &lt;0.05, and the tcount was greater than ttable (2,929 &gt; 2,01537), then H<sub>0</sub> was rejected and H<sub>1</sub> was accepted. So that the hypothesis which reads that there is an influence of organizational culture on employee performance partially has a significant effect is accepted. The results of the t-test of job satisfaction variable (X2) 0.000 &lt;0.05, and the value of tcount is greater than ttable (5.879&gt; 2.01537), then H<sub>0</sub> is rejected and H<sub>2</sub> is accepted. So that the hypothesis which reads that there is an effect of job satisfaction on employee performance partially has a significant effect on it. The results of the F test using the value of Fcount = 41,204 Ftable = 3,2</em><em>1</em><em> then H<sub>0</sub> is rejected and H<sub>3</sub> is accepted, this means that the variables of organizational culture and job satisfaction simultaneously have a positive and significant effect on the performance of PT Timur Prima Lestari Sentosa employees. Based on the Adjusted R Square, it shows that a value of 0.636 is obtained, which means that 63.6% of the strong influence of organizational culture and job satisfaction on employee performance is caused by organizational culture (X1) and job satisfaction (X2), while the remaining 36.4% is influenced by by other variables outside the focus of this study.</em></p> Firgarius Rinto Bria, Frengky Dupe, Struce Andriyani ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/10265 Thu, 14 Dec 2023 04:39:22 +0000 PENGARUH DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT RAMAYANA LESTARI SENTOSA TBK. KUPANG https://ejurnal.undana.ac.id/index.php/JBM/article/view/14153 <p>This thesis is entitled The Effect of Work Discipline on Employee Performance at Pt Ramayana Lestari Sentosa Tbk. Kupang. The problem in this thesis is how work discipline and employee performance at employees of PT. Ramayana Lestari Sentosa Tbk. Kupang and how work discipline has a significant effect on employee performance at PT. Ramayana Lestari Sentosa Tbk.Kupang, This study aims to describe work discipline and employee perfor mance at PT. Ramayana Lestari Sentosa Tbk. Kupang and to find out whether work discipline has an effect on employee performance at PT. Ramayana Lestari Sentosa Tbk. Kupang. The research method used is a survey method which uses two types of data sources, namely primary and secondary data. The population in this study was 40 people so that all of them were used as samples in this study</p> Esa Gloria Lae, Frans Gana, Soleman Nub ##submission.copyrightStatement## https://ejurnal.undana.ac.id/index.php/JBM/article/view/14153 Thu, 14 Dec 2023 04:39:52 +0000