Ikram, A., Nyoko, A., & Fanggidae, R. (2019). PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG). Journal of Management : Small and Medium Enterprises (SMEs), 9(2), 167-174. https://doi.org/10.35508/jom.v9i2.1729