Toda, Hendrik. 2019. “KUALITAS PELAYANAN BAGI PASIEN RAWAT INAP PESERTA BPJS DI RSUD. PROF W. Z.JOHANNES KUPANG”. Journal of Management : Small and Medium Enterprises (SMEs) 9 (2), 195-214. https://doi.org/10.35508/jom.v9i2.1731.