Santoso, Yesica, Ike Rachmawati, and Yunus Handoko. 2025. “THE EFFECT OF SERVICE QUALITY ON LOYALTY, THROUGH CUSTOMER SATISFACTION AT REGION DEVELOPMENT BANK OF PAPUA LLC BRANCH AGATS”. Journal of Management : Small and Medium Enterprises (SMEs) 18 (1), 599-612. https://doi.org/10.35508/jom.v18i1.17644.