Harsari, M Enrico, and Naniek Pangestuti. 2025. “THE INFLUENCE OF ELECTRONIC SERVICE QUALITY ON THE SATISFACTION OF USERS OF THE SMOOTH APPLICATION AT THE CLASS I CORRECTIONAL INSTITUTION IN MALANG”. Journal of Management : Small and Medium Enterprises (SMEs) 18 (1 - May), 13-20. https://ejurnal.undana.ac.id/index.php/JEM/article/view/18602.