Santoso, Y., I. Rachmawati, and Y. Handoko. “THE EFFECT OF SERVICE QUALITY ON LOYALTY, THROUGH CUSTOMER SATISFACTION AT REGION DEVELOPMENT BANK OF PAPUA LLC BRANCH AGATS”. Journal of Management : Small and Medium Enterprises (SMEs), Vol. 18, no. 1, Mar. 2025, pp. 599-12, doi:10.35508/jom.v18i1.17644.