Ikram, Afifah, Antonio Nyoko, and Ronald Fanggidae. “PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG)”. Journal of Management : Small and Medium Enterprises (SMEs) 9, no. 2 (December 8, 2019): 167-174. Accessed April 29, 2024. https://ejurnal.undana.ac.id/index.php/JEM/article/view/1729.