ANALISIS PENGENDALIAN KUALITAS PRODUK MEBEL PADA CV. SUMBER KASIH PERMAI DI KABUPATEN ENDE

Abstract

The main problem in this research is how to determine quality control of furniture products at CV. Sumber Kasih Permai in Ende Regency. And the aim of this research is to find out and explain the quality control of furniture products at CV. Sumber Kasih Permai in Ende Regency. This study uses a quantitative approach and a qualitative approach with data collection techniques used are literature studies, interviews, documentation. The data analysis technique in this research uses Pareto diagram analysis and fishbone diagram analysis. Types of damage that often occur on CVs. The source of Kasih Permai is that the wood surface is cracked, the wood size is not symmetrical, the drill depth is wrong and the wood thickness is uneven. The research results show that in its production activities the company has not carried out maximum product quality control. This can be seen from the results of the pareto diagram analysis showing the percentage of cracked wood surface damage (37%), asymmetrical wood size (26%), wrong drill depth (22%), and finally the wood thickness is uneven (15%). From the results of the fishbone diagram analysis, it can be seen that the factors that cause damage to furniture products come from machines, humans, work methods and materials so that preventive and corrective actions can be taken to minimize the level of product damage.