Maternal Satisfaction with Delivery Care Services by Midwives in The Work Area of Naikliu Health Center
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Ariyani Dole(1*)
Universitas Nusa Cendana
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Masrida Sinaga(2)
Universitas Nusa Cendana
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Yoseph Kenjam(3)
Universitas Nusa Cendana
(*) Corresponding Author
Abstract
Patient satisfaction is an indicator of the success of providing health services to the community. Tangibility, reliability, responsiveness, assurance, and empathy dimension can be used to measure the quality of health services. This study aims to describe maternal satisfaction with delivery assistance services by midwives. This research was descriptive. The study population was all mothers who gave birth in the work area of Naikliu Health Center from December 2019 to October 2020, totaling 133 people. The sample size was 57 mothers taken by a simple random sampling technique. The results showed that more than half of the mothers were satisfied with delivery assistance services based on the dimension of tangibility (57.9%) and assurance (52.6%). However, mothers were also dissatisfied with delivery assistance services in terms of reliability (57.9%), responsiveness (52.6%), and attention dimensions (54.4%). Service improvement on the dimensions of reliability, responsiveness, and attention is needed to improve the quality of delivery services.
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