SmartCounsel: Web-Based Application with TQM Framework to Enhance School Counseling Programs

  • Mohamad Awal Lakadjo(1*)
    Universitas Negeri Gorontalo
  • Mohamad Fikri Baid(2)
    Universitas Negeri Gorontalo
  • Moh Alwi Hasan(3)
    Universitas Negeri Gorontalo
  • Mohamad Riadi Muslim(4)
    Universitas Negeri Gorontalo
    • (*) Corresponding Author
DOI: https://doi.org/10.35508/jbkf.v2i3.19524
Keywords: Web-Based Application, Enhacing Sustainability, School Counseling Program, Education Technology, Total Quality Management (TQM)

Abstract

This study aims to develop SmartCounsel, a web-based application that integrates Total Quality Management (TQM) principles to improve the quality of school counselling programmes. The research methodology used a comprehensive literature review to identify best practices and challenges in the implementation of TQM and educational technology. The study results show that SmartCounsel can overcome obstacles in counselling services with automation features for scheduling, monitoring and real-time feedback. The app supports hybrid counselling (online and face-to-face) and enables active engagement of students, teachers and parents, relevant to post-pandemic needs. The findings emphasise that implementing TQM in a digital platform not only improves service efficiency but also promotes continuous improvement. The study recommends further research to examine the impact of SmartCounsel on student learning outcomes and the effectiveness of counselling programs in various educational contexts.

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Published
2024-12-09
How to Cite
Lakadjo, M. A., Baid, M. F., Hasan, M. A., & Muslim, M. R. (2024). SmartCounsel: Web-Based Application with TQM Framework to Enhance School Counseling Programs. Jurnal Bimbingan Konseling Flobamora, 2(3). https://doi.org/10.35508/jbkf.v2i3.19524
Issue
Vol 2 No 3: In Press
Section
Articles

Copyright (c) 2024 Mohamad Awal Lakadjo

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