PENGARUH BUDAYA ORGANISASI DAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KERJA

(STUDI PADA PT. SURYA BATARA MAHKOTA CABANG KUPANG)

Abstract

In this developing era of globalization, every organization needs to talk about qualities, service and
performance, especially with the job that producing goods and service. The effort to keep and
increase quality must be based on the organization’s purpose to create inovation of new goods or
service with optimal value added and reduce production with more efficient work system. Those
effort will increase earnings of the organization and increase their work performance. The culture
organization has so many influence to organization’s management quality and their work
performance. One of the way that has used to achieve and upgrade their quality with perfomance
total quality management in their company. The purpose of this research are to figure out the
influence of organization culture and total quality management against work performance.This
kind of research is quantity research with a descriptive approach.Sample determination by
insidental method. Insidental sampling method form a sample determination technique by accident
or insidentally match with researcher that could use as as sample. This research’s result showing
that H1 has no significant effect (tcount = 0,254 < ttable = 2,034) because the employee hard to put a
difference between the organization culture and total quality management, H2(tcount = 4,367 > ttable
= 2,034) and Y has a significant effect(Fcount= 10.938 > Ftable= 3,28).The conclusion of this research
are the culture organization has no significant effect on work performance, total quality
management has a positive significant effect on work performance, and culture organization and
total quality management simultanously has a positive significant effect on work performance.

Keywords: Culture Organization, Total Quality Management, Work Performance