STRATEGIES TO IMPROVE THE QUALITY OF VISITATION SERVICES IN CLASS IIB GUNUNGSITOLI PRISON
-
Erwin Romi S. N.(1*)
Program Studi Bimbingan Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
-
Denny Nazaria Rifani(2)
Program Studi Bimbingan Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
(*) Corresponding Author
Abstract
This article discusses the strategy for improving the quality of visiting services at the Gunungsitoli Class IIB Correctional Institution. Visiting services are the right of prisoners, but in fulfilling them, there are still things that make people less satisfied, such as officer behavior, infrastructure, long service times, and procedures that are not yet understood. This research uses a qualitative method with a case study approach, where data is collected through interviews, observation, and documentation. This research uses the NVIVO 14 tool, which involves data, data processing, use of search commands, frequency calculations, and further analysis. The analysis was conducted using service quality improvement strategies, namely structure development strategies, development strategies and simplification of procedure systems, infrastructure development strategies, culture and culture development strategies, and entrepreneurship development strategies. The results of the study indicate that it is necessary to develop in the visiting service section both infrastructure, such as chairs and technological tools; creativity and service innovation; the behavior or attitude of officers in providing services; simplifying the procedure system; and training that should be followed by officers to improve the services provided because then service delivery will be better and more developed.
Keywords: Visiting Service; Behavior; Infrastructure; Long Service Times; Procedures
Downloads
References
Buntuang, R. F. V. 2020. "The Quality of Visitation Services Based on the Correctional Database System." JUSTITIA: Journal of Law and Humanities 7(3): 458-66.
Creswell, J. W. 2016. Research Design Qualitative, Quantitative, and Mixed Methods Approaches.
Decree of the Director General of Corrections Number PAS-36.OT.02.02 of 2020 concerning Correctional Service Standards
Decree of the Head of the Gunungsitoli Class IIB Penitentiary Number W2 PAS.PAS11.um.01.01- 731 Year 2024 Regarding the Determination of Service Standards at the Gunungsitoli Class IIB Penitentiary
Frimayasa, A. 2017. "Basic Concepts and Strategies of Service Excellent at Indosat Ooredo Telecommunication Company." Cakrawala XVII (1): 65-71.
Furqoni, M. 2020. "Strategies to Improve the Quality of Public Services at the Population and Civil Registration Office of Ponorogo Regency." Journal PPS UNISTI 3(2):1 12.
Government Regulation Number 32 of 1999 concerning Conditions and Procedures for Implementing the Rights of Prisoners.
Government Regulation No. 96/2012 on the Implementation of Law No. 25/2009 on Public Services.
Ishlahah, F., and Trenda, A. O. 2022. "Strategy for Improving Driver's License
Services Through Sinar (National Precision Sim) Services at the Traffic Unit Office of Gresik Regency Police." Publika (3):1361-72.
doi: 10.26740/publika.v11n1.p1361-1372.
Law Number 22 Year on Corrections.
Law Number 25 of 2009 on Public Services.
Maphumolo, W. T., and Busisiwe R. B. 2019. "Challenges of Quality Improvement in the Healthcare of South Africa Post-Apartheid: A Critical Review." Sabinet Africal Journal 1-9. doi: 10.1142/9789814696067_0030.
Mianggi, A. A. Wife. 2022. "Analysis of Online Visit Service Quality." 16(1):43-58. doi: 10.15575/adliya.v16i1.18026.
Murdiyanto, E. 2020. Qualitative Research Methods (Systematics of Qualitative Research).
Rachman, M. 2021. Public Service Management.
Rahmadana, M. F., Nurhayati, S., Arin, T. M., Mori, A. P., and John, R. 2020. Public Service.
Riani, N. K. 2021. "Strategies for Improving Public Services." Journal of Educational Innovation 1(11):6.
Sellang, K., Jamaluddin and Ahmad M. 2019. Strategies In Improving Public Service Quality Dimensions, Concepts, Indicators, and Implementation.
Simarmata, N. Y., and Edy, S. 2022. "Strategies for Improving the Quality of Public Services Through the Principles of Good Governance at the Rawalumbu Subdistrict Office, Bekasi City Achievements of EPPD (Evaluation of Local Government Administration) Bekasi City in Five Years of Anticipation Conducted by Rawa Subdistrict."Journal of Development and Public Administration 4 (2).
Steiss, A. W. . 2017. Strategic Management for Public and Nonprofit Organizations
Subiyantoro, A. 2023. "The Effect Of Excellent Service And Top Management Support On Patient Satisfaction At RSIA Aisyiyah Klaten, Central Java." Economics and Business Management Journal 2(2):245-57.
Sutra, B. M. 2020. "The Role of Family Visits on the Psychological Condition of Prisoners in Class IIB Pangkalan Bun Prison." Indonesian Scientific Journal 5(2): 1-4.
Wulandari, N. S. A. 2019. "Strategy for Improving the Quality of Clean Water Provision Services by the Tirta Galuh Regional Water Company (PDAM) of Ciamis Regency." Scientific Journal of State Administration 15(2): 1-23
