THE INFLUENCE OF WORK CONFLICT ON EMPLOYEE PERFORMANCE AT CLASS I CIPINANG STATE DETENTION CENTER
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Alif Aldi Ansyah(1*)
Program Studi Manajemen Kemasyarakatan, Politeknik Ilmu Pemasyarakatan
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Naniek Pangestuti(2)
Program Studi Manajemen Kemasyarakatan, Politeknik Ilmu Pemasyarakatan
(*) Corresponding Author
Abstract
This study examines the influence of work conflict on employee performance at Class I Cipinang State Detention Center. The research was conducted in response to the growing recognition that work conflict, if managed well, can have a positive impact on performance. The purpose of this study is to explore how various dimensions of work conflict, such as task conflict, relationship conflict, and process conflict, affect employee productivity and well-being. Using a quantitative research method, data were collected from employees to gain insight into their perceptions of work conflict and its impact on their performance. The analysis revealed that moderate levels of work conflict are perceived positively by employees and contribute to higher performance, especially when they are managed effectively within teams. The findings indicate a significant positive relationship between work conflict and employee performance, suggesting that conflict, when properly addressed, can enhance productivity.
Keywords: Work Conflict; Employee Performance; Qualitative Research
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References
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Bamualim, A., M. Zulbardi dan C. Talib. (2008). Peran dan Ketersediaan Teknologi Pengembangan di Indonesia. Seminar dan Lokakarya Nasional. Bogor.
Budiyanto, E., & Mochklas, M. (2020). KINERJA KARYAWAN Ditinjau dari Aspek Gaya Kepemimpinan, Budaya Organisasi Dan Motivasi Kerja (Pendekatan Riset).
Creswell. (2014). Research Design: Pendekatan Metode Kualitatif, Kuantitatif, dan Campuran. Pustaka Belajar.
Creswell, J. W. (2013). Research Design: Qualitative, Quantitative, and Mixed Method Approaches. SAGE.
Haryanto, B., Suprapti, A. R., Taufik, A., & Maminirina Fenitra, R. (2022). Moderating role of transformational leadership in the relationship between work conflict and employee performance. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2105578
Jaelani SE., M. (2021). Teori Organisasi (E. Zusrony (ed.); Issue 605).
Jehn, K. A., Northcraft, G., Gruenfeld, D., Ghatman, J., Neale, M., & Weigelt, K. (2001). The Dynamic Nature Of Conelict: A Longitudinal Study Of Intragroup Conflict And Group Performance. ® Academy of Management Journal, 44(2), 238–251.
Jungst, M. B. B. (2016),"Work relationships: counteracting the negative effects of conflict", International Journal of Conflict Management, Vol. 27 Iss 2 pp.
Koopmans, L., Bernaards, C., Hildebrandt, V., Van Buuren, S., Van Der Beek, A. J., & de Vet, H. C. w. (2012). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273
Kusworo. (2019). Manajemen Konflik. Alqaprint Jatinangor.
Marnis & Priyono. (2008). Manajemen Sumber Daya Manusia. In Manajemen Sumber Daya Manusia. https://doi.org/10.1017/CBO9781107415324.004
Nurhasanah, S. (2016). Praktikum Statistika 1 Untuk Ekonomi dan Bisnis. Salemba Empat.
Nursalam. (2003). Konsep Dan Penerapan Metodologi Penelitian Ilmu Keperawatan Pedoman Skripsi,Tesis dan Instrumen Penelitian Keperawatan. Jakarta : Salemba Medik.
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630
Putra, R., & Novi Yanti. (2023). Pengaruh Konflik Kerja dan Stres Kerja Terhadap Kinerja Karyawan dengan Semangat Kerja Sebagai Variabel Moderasi pada PT. Taru Nusantara Padang. Ekasakti Matua Jurnal Manajemen, 1(3), 260–273. https://doi.org/10.31933/emjm.v1i3.924
Radhiana, Amri, S., & Putra, D. M. (2022). Pengaruh Konflik Kerja Terhadap Kinerja Pegawai Pada Dinas Pemuda Dan Olahraga Kota Banda Aceh. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 8(1), 17–33.
https://doi.org/10.35870/jemsi.v8i1.641
Rahim. (2001). Managing Conflict in Organizations. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.911079
Republik Indonesia. (2022). Undang-Undang Republik Indonesia Nomor 22 Tahun 2022 tentang Pemasyarakatan. 143384.
Rianto, R. D. (2023). Mengelola Konflik Ditempat Kerja Dedi Rianto Rahadi (Issue August). https://www.researchgate.net/publication/372827090
Ruth, S. N. dkk. (2021). Kinerja Karyawan.
Sudarmanto, E., Tangerang, U. M., Tjahjana, D., Sri, S., & Purba, B. (2021). Manajemen Konflik (Issue April).
Tsauri, S. (2014). Manajemen Kinerja (Performance Management).
Wanasaputra, S., & Dewi, L. (2017). Faktor-Faktor yang mempengaruhi kinerja anggota Yayampek. Jurnal Manajemen Dan Start-Up Bisnis, 2(4), 495–503. https://journal.uc.ac.id/index.php/performa/article/view/582
Weerarathna, R. S. (2017). Research Gaps in Organizational Conflicts: Future Research Perspectives. International Journal of Human Resource Studies, 7(4), 240. https://doi.org/10.5296/ijhrs.v7i4.12214
Zafarina, S., & Frianto, A. (2021). Pengaruh Konflik Kerja dan Motivasi Kerja terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1184–1195.
https://doi.org/10.26740/jim.v9n3.p1184-1195
Published
2025-05-21
How to Cite
Ansyah, A., & Pangestuti, N. (2025). THE INFLUENCE OF WORK CONFLICT ON EMPLOYEE PERFORMANCE AT CLASS I CIPINANG STATE DETENTION CENTER. Journal of Management : Small and Medium Enterprises (SMEs), 18(1 - May), 1065-1075. Retrieved from https://ejurnal.undana.ac.id/index.php/JEM/article/view/19187
Section
Articles
