ANALISIS PENGARUH MANAJEMEN KUALITAS TOTAL TERHADAP KINERJA UKM DENGAN MEDIASI BUDAYA ORGANISASI PADA SEKTOR PAKAIAN MUSLIM DI TANAH ABANG, JAKARTA PUSAT
-
Saidah Saidah(1)
Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trisakti - Indonesia
-
Wahyuningsih Santosa(2*)
Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trisakti - Indonesia
-
Jennifer Victoria Astari Haryanto(3)
Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trisakti - Indonesia
(*) Corresponding Author
Keywords:
Organization Culture, SME’s Performance, Total Quality Management
Abstract
This study aims to examine and analyze of the effect of Total Quality Management on SME’s Performance by mediating of Organizational Culture in Muslim clothing sector in Tanah Abang, Central Jakarta. Data collection methods obtained by distributing questionnaire with a simple random sampling to 125 respondents. The analysis method is Partial Least Square- Structural Equation Modelling (PLS-SEM) using application SmartPLS 3.0. The result of this study showed that in first hypothesis there was a effect of Total Quality Management on SME’s Performance, then in second hypothesis there was a effect of Total Quality Management on Organizational Culture, then in third hypothesis there was a effect of Organizational Culture on SME’s Performance, and next in fourth hypothesis there was a effect of Total Quality Management on SME’s performance by mediating of Organizational Culture.
Keywords: Organization Culture, SME’s Performance, Total Quality Management
Downloads
Download data is not yet available.
References
Anderson, M., & Sohal, A. S. (1999). A study of the relationship between quality management practices and performance in small businesses. International Journal of Quality and Reliability Management, 16(9), 859–877. https://doi.org/10.1108/02656719910289168
Arifin. (2016). Pengaruh Budaya Organisasi Terhadap Kinerja Perusahaan Daerah Air Minum Kabupaten Bone Bolango. Jurnal Akuntansi STIE Muhammadiyah Palopo, 01(02), 29–42.
Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and Changing Organizational Culture: Based on The Competing Values Framework. In Syria Studies (3rd ed., Vol. 7, Issue 1). Jossey-Bass.
Dauhan, J. (2013). Total Quality Management, Budaya Organisasi Pengaruhnya Terhadap Kinerja Manajerial Pt. Pln Area Suluttenggo Manado. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(4), 2097–2106.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). In Sage. Sage.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis. In Multivariate Data Analysis, Multivariate Data Analysis B2 - Multivariate Data Analysis, Multivariate Data Analysis (8th ed., Vol. 87, Issue 4). Cengage.
Heizer, J., Render, B., & Munson, C. (2017). Operations Management: Sustainability and Supply Chain Management (12th ed.). Pearson.
Hilman, H., Ali, G. A., & Gorondutse, A. H. (2020). The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69(1), 61–84. https://doi.org/10.1108/IJPPM-02-2019-0059
Jagoda, K., & Kiridena, S. (2015). Operations strategy processes and performance Insights from the contract apparel manufacturing industry. Journal of Manufacturing Technology Management, 26(2), 261–279. https://doi.org/10.1108/JMTM-10-2013-0156
Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy Into Action. In Proceedings of the IEEE (Vol. 85, Issue 9, pp. 1509–1510). Harvard Business Press. https://doi.org/10.1109/jproc.1997.628729
Madu, B. C. (2011). Organization Culture as Driver of Competitive Advantage. Journal of Academic & Business Ethics, 5, 1–9.
Mondy, R. W. (2015). Manajemen Sumber Daya Manusia Lanjutan. Erlangga.
Mosadeghrad, A. M. (2014). Essentials of total quality management: A meta-analysis. International Journal of Health Care Quality Assurance, 27(6), 544–558. https://doi.org/10.1108/IJHCQA-07-2013-0082
Nyoko, A. E. L. (2014). Penerapan Quality Control Circle Pada Sub Divisi Penjualan Proyek PT. Bintang Anugerah Surabaya Dalam Usaha Mencapai Target 100% Penjualan Customer VIP. Jurnal Bisnis & Manajemen, FISIP-Undana, 6(2), 107–124.
Robbins, S. P., & Coulter, M. (n.d.). Manajemen (10th ed.). Erlangga.
Zhang, M., & Hartley, J. L. (2018). Guanxi, IT systems, and innovation capability: The moderating role of proactiveness. Journal of Business Research, 90, 75–86. https://doi.org/10.1016/j.jbusres.2018.04.036
Arifin. (2016). Pengaruh Budaya Organisasi Terhadap Kinerja Perusahaan Daerah Air Minum Kabupaten Bone Bolango. Jurnal Akuntansi STIE Muhammadiyah Palopo, 01(02), 29–42.
Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and Changing Organizational Culture: Based on The Competing Values Framework. In Syria Studies (3rd ed., Vol. 7, Issue 1). Jossey-Bass.
Dauhan, J. (2013). Total Quality Management, Budaya Organisasi Pengaruhnya Terhadap Kinerja Manajerial Pt. Pln Area Suluttenggo Manado. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(4), 2097–2106.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). In Sage. Sage.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis. In Multivariate Data Analysis, Multivariate Data Analysis B2 - Multivariate Data Analysis, Multivariate Data Analysis (8th ed., Vol. 87, Issue 4). Cengage.
Heizer, J., Render, B., & Munson, C. (2017). Operations Management: Sustainability and Supply Chain Management (12th ed.). Pearson.
Hilman, H., Ali, G. A., & Gorondutse, A. H. (2020). The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69(1), 61–84. https://doi.org/10.1108/IJPPM-02-2019-0059
Jagoda, K., & Kiridena, S. (2015). Operations strategy processes and performance Insights from the contract apparel manufacturing industry. Journal of Manufacturing Technology Management, 26(2), 261–279. https://doi.org/10.1108/JMTM-10-2013-0156
Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy Into Action. In Proceedings of the IEEE (Vol. 85, Issue 9, pp. 1509–1510). Harvard Business Press. https://doi.org/10.1109/jproc.1997.628729
Madu, B. C. (2011). Organization Culture as Driver of Competitive Advantage. Journal of Academic & Business Ethics, 5, 1–9.
Mondy, R. W. (2015). Manajemen Sumber Daya Manusia Lanjutan. Erlangga.
Mosadeghrad, A. M. (2014). Essentials of total quality management: A meta-analysis. International Journal of Health Care Quality Assurance, 27(6), 544–558. https://doi.org/10.1108/IJHCQA-07-2013-0082
Nyoko, A. E. L. (2014). Penerapan Quality Control Circle Pada Sub Divisi Penjualan Proyek PT. Bintang Anugerah Surabaya Dalam Usaha Mencapai Target 100% Penjualan Customer VIP. Jurnal Bisnis & Manajemen, FISIP-Undana, 6(2), 107–124.
Robbins, S. P., & Coulter, M. (n.d.). Manajemen (10th ed.). Erlangga.
Zhang, M., & Hartley, J. L. (2018). Guanxi, IT systems, and innovation capability: The moderating role of proactiveness. Journal of Business Research, 90, 75–86. https://doi.org/10.1016/j.jbusres.2018.04.036
Published
2022-10-31
How to Cite
Saidah, S., Santosa, W., & Haryanto, J. (2022). ANALISIS PENGARUH MANAJEMEN KUALITAS TOTAL TERHADAP KINERJA UKM DENGAN MEDIASI BUDAYA ORGANISASI PADA SEKTOR PAKAIAN MUSLIM DI TANAH ABANG, JAKARTA PUSAT. Journal of Management : Small and Medium Enterprises (SMEs), 15(3), 407-423. https://doi.org/10.35508/jom.v15i3.7731
Section
Articles
