PERAN BUDAYA ORGANISASIONAL DALAM MEMEDIASI PENGARUH KOMPETENSI KOMUNIKASI DAN KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWAN (Studi Pada Dinas Pariwisata DIY)

Abstract

Technology and Science development and globalization have made changes and create a new
paradigm in workplace. An organization was not only pursuing higher productivity, but also paid
attention towards performance in its achievement process. Performance was a key factor of
individual and organization in order to achieve productivity. This research attempt to examine
some factors that influence Employee’s Performance. Communication Competence which is one
basic function of management in organization was important part in order to supporting employee’s
work activities in organization. Beside Communication Competence, other factor which able to
produce optimal performance was Emotional Intelligence. Emotional intelligence gives possibility
on better understanding of the others so it more likely will create harmonic relationship. Other than
both factors above, Organizational Culture also was one factor that makes improvement of
employee’s performance. This research was conducted in Yogyakarta entitled Role of
Organizational Culture on Mediating Communication Competence and Emotional Intelligence
Influence towards Employee’s Performance on Tourism Official of Yogyakarta Special Region. The
data collection tool used in this research was questionnaire. While data analysis technique used was
Partial Least Squares (PLS). The result revealed that not all hypotheses in this research have
support. Variables of Communication Competence, Emotional Intelligence and Organizational
Culture have significantly influence towards Employee’s Performance. While Organization Culture
was not mediating Communication Competence influence towards Employee’s Performance,
conversely, it has been mediating Emotional Intelligence towards Employee’s Performance.
Keywords: Communication Competence, Emotional Intelligence, Organizational Culture,
Employee’s Performance.
PENDAHULUAN
Sektor pariwisata merupakan salah satu sektor andalan pemerintah untuk
menghasilkan devisa