THE IMPACT OF SUPPLY CHAIN INTEGRATION ON SUPPLY CHAIN PERFORMANCE
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Jahroni Jahroni(1*)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
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Moh Mukhsin(2)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
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Diqbal Satyanegara(3)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
(*) Corresponding Author
Keywords:
Internal Integration, Supplier Integration, Customer Integration, Supply Chain Performance
Abstract
The objective of this study is to determine the impact of internal integration, supplier integration, and customer integration on supply chain performance. This research employs a quantitative method and uses a saturated sampling technique by distributing questionnaires to 67 SRC partners in Cilegon City. The analysis method used is SPSS V20. The findings indicate that internal integration, supplier integration, and customer integration positively and significantly impact supply chain performance. The adjusted R-squared value is 0.604, concluding that internal integration, supplier integration, and customer integration influence supply chain performance by 60.4%, with the remaining 39.6% influenced by other variables outside this study. Expanding the data scope and considering other factors are recommended to obtain more representative results. This is crucial for future research to provide a more comprehensive and accurate depiction of supply chain performance dynamics at SRC and in broader contexts.
Keywords: Internal Integration; Supplier Integration; Customer Integration; Supply Chain Performance
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References
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https://www.researchgate.net/publication/362127504
Amoako-Gyampah, K., Boakye, K. G., Famiyeh, S., & Adaku, E. (2020). Supplier integration, operational capability and firm performance: an investigation in an emerging economy environment. Production Planning and Control, 31(13), 1128–1148. https://doi.org/10.1080/09537287.2019.1700570
Asrol, M., Marimin, & Machfud. (2017). Supply chain performance measurement and improvement for sugarcane agro-industry. International Journal of Supply Chain Management, 6(3), 8–21.
Ataseven, C., & Nair, A. (2017). Assessment of supply chain integration and performance relationships: A meta-analytic investigation of the literature. International Journal of Production Economics, 185, 252–265.
https://doi.org/10.1016/j.ijpe.2017.01.007
Cheng, Y., Chaudhuri, A., & Farooq, S. (2016). Interplant coordination, supply chain integration, and operational performance of a plant in a manufacturing network: a mediation analysis. Supply Chain Management, 21(5), 550–568. https://doi.org/10.1108/SCM-10-2015-0391
Delic, M., & Eyers, D. R. (2020). The effect of additive manufacturing adoption on supply chain flexibility and performance: An empirical analysis from the automotive industry. International Journal of Production Economics, 228(January), 107689. https://doi.org/10.1016/j.ijpe.2020.107689
Dwiastuti, M., Mukhsin, M., & Satyanegara, D. (2023). The Effect of Trust and Commitment to The Grocery Supply Chain Performance Mediating by Information Sharing. Tirtayasa Ekonomika, 15(1), 41–62.
https://doi.org/http://dx.doi.org/10.35448/jmb.v15i1.17239
Hamid, R. S., & Patra, I. K. (2019). Buku Ajar Pengantar Statistika Untuk Bisnis dan Ekonomi Konsep Dasar dan Aplikasi SPSS versi 25. In K. Khaeruman (Ed.), CV AA Rizky (1st ed., p. 247). CV AA Rizky.
Hanggara, A. T., Anthony, K., & Hamali, S. (2019). Pengaruh Integrasi Pemasok, Integrasi Internal, Integrasi Pelanggan Terhadap Kinerja Rantai Pasokan yang dimoderasi oleh Ketidakpastian Permintaan pada PT X. Jurnal Manajemen, 16(2), 127–140. https://doi.org/https://doi.org/10.25170/jm.v16i2.921
Juliandi, A., Irfan, Manurung, S., & Satriawan, B. (2016). Mengolah Data Penelitian Bisnis Dengan SPSS. In R. Franita (Ed.), Lembaga Penelitian dan Penulisan Ilmiah AQLI. Lembaga Penelitian dan Penulisan Ilmiah Aqli.
Kumar, V., Chibuzo, E. N., Garza-Reyes, J. A., Kumari, A., Rocha-Lona, L., & Lopez-Torres, G. C. (2017). The Impact of Supply Chain Integration on Performance: Evidence from the UK Food Sector. Procedia Manufacturing, 11(June), 814–821. https://doi.org/10.1016/j.promfg.2017.07.183
Muda, F. S., Ummi, N., & Wahyuni, N. (2017). Pengaruh Quality Of Work Life (QWL) Terhadap Produktivitas Kerja Karyawan Menggunakan Structural Equation Modelling (SEM)(Studi Kasus: PT. Krakatau Tirta Industri). Jurnal Teknik Industri Untirta, 5(2). https://doi.org/http://dx.doi.org/10.36055/jti.v0i0.1818
Mufaqih, I. A., Indarti, N., Ciptono, W. S., & Kartikasari, A. (2017). Pengaruh integrasi, berbagi informasi, dan penundaan pada kinerja rantai pasokan: Studi pada usaha kecil menengah batik di Indonesia. Jurnal Siasat Bisnis, 21(1), 19–36. https://doi.org/10.20885/jsb.vol21.iss1.art2
Mukhsin, M. (2021). Integrasi dan Praktik Supply Chain Manejemen Pelaku Usaha Produksi, Distribusi Dedak dan IKM Gerabah di Provinsi Banten. In Media Sains Indonesia.
Munir, M., Jajja, M. S. S., Chatha, K. A., & Farooq, S. (2020). Supply chain risk management and operational performance: The enabling role of supply chain integration. International Journal of Production Economics, 227(March 2019), 107667. https://doi.org/10.1016/j.ijpe.2020.107667
Nuryanti, O., & Satpatmantya, K. (2021). Pengaruh Kualitas Bahan Baku, Proses Produksi dan Pemeliharaan Mesin Terhadap Kualitas Produk PT. Katsuyama Finetech. Jurnal Universitas Pelita Bangsa, 1–7
Nurjanah, D., Mukhsin, M., & Satyanegara, D. (2023). Pengaruh Kepercayaan, Berbagi Informasi, Dan Kolaborasi Yang Terintegrasi Terhadap Kinerja Rantai Pasok Pada Industri Kayu. Tirtayasa Ekonomika, 18(1), 160.
https://doi.org/10.35448/jte.v18i1.18804
Olivia, J., & Nurfebiaraning, S. (2019). Pengaruh Video Advertising Tokopedia Versi “Jadikan Ramadan Kesempatan Terbaik ” Terhadap Respon Afektif. Jurnal Lontar, 7(1), 16–24.
https://doi.org/https://doi.org/10.30656/lontar.v7i1.1564
Piprani, A. Z., Mohezar, S., & Jaafar, N. I. (2020). Supply chain integration and supply chain performance: the mediating role of supply chain Resilience. International Journal of Supply Chain and Inventory Management, 9 (3)(April), 58–73. https://doi.org/https://doi.org/10.59160/ijscm.v9i3.4798
Rahman, S., & Martadisastra, D. S. (2022). Pengaruh integrasi pemasok, integrasi pelanggan terhadap kinerja operasional dengan mediasi fleksibilitas rantai pasokan pada perusahaan plastik. Jurnal Manajemen, 14(3), 2022–2515. https://doi.org/10.29264/jmmn.v14i3.11452
Rohman, M. M., Sinaga, J., Yuliawati, Asmara, A., Sari, T. P., Musa, Ramadhan, A. R., Yustitia, V., Agit, A., Suhendi, Hidayati, N., Dewi, N. P. S., Sukandi, P., & Saputri, P. S. (2023). Metodologi Penelitian Kualitatif dan Kuantitatif (H. Fernanda (ed.); 1st ed.). PT Penamuda Media.
Rusmana, A. W., & Setyawan, I. (2021). Pengaruh Integrasi Supply Chain Terhadap Kinerja Supply Chain. Jurnal Bisnis, Logistik Dan Supply Chain (BLOGCHAIN), 1(2), 67–76. https://doi.org/10.55122/blogchain.v1i2.329
Sahir, S. H. (2022). Metodologi Penelitian. In T. Koryati (Ed.), Penerbit KBM Indonesia (p. 83). Penerbit KBM Indonesia.
Shukor, A. A. A., Newaz, M. S., Rahman, M. K., & Taha, A. Z. (2020). Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms. International Journal of Emerging Markets, 16(8), 1721–1744. https://doi.org/10.1108/IJOEM-04-2020-0418
Sudrajat, D. (2020). Pengantar Statistika Pendidikan Disertai Aplikasi Program SPSS. In T. Budiharso (Ed.), Pusat Kajian Bahasa dan Budaya (2nd ed., p. 397). Pusat Kajian Bahasa dan Budaya.
Vermeulen, Y., Niemann, W., & Kotzé, T. (2016). Supply chain integration: A qualitative exploration of perspectives from plastic manufacturers in Gauteng. Journal of Transport and Supply Chain Management, 10(1), 1–13.
https://doi.org/10.4102/jtscm.v10i1.223
Wahyu, M. A. (2017). Integrasi Rantai Pasok terhadap Kinerja dan Daya Saing Kakao. Jurnal Bisnis Darmajaya, 03(02), 146–162.
https://doi.org/https://doi.org/10.30873/jbd.v3i2.866
Yeh, T. M., Pai, F. Y., & Wu, L. C. (2020). Relationship stability and supply chain performance for smes: From internal, supplier, and customer integration perspectives. Mathematics, 8(11), 1–18.
https://doi.org/10.3390/math8111902
Zahriyah, A., Suprianik, Parmono, A., & Mustofa. (2021). Ekonometrika Teknik dan Aplikasi dengan SPSS. In Mandala Press (1st ed., pp. 1–130). Mandala Press.
Zhang, M., Lettice, F., Chan, H. K., & Nguyen, H. T. (2018). Supplier integration and firm performance: the moderating effects of internal integration and trust. Production Planning and Control, 29(10), 802–813.
https://doi.org/10.1080/09537287.2018.1474394
Published
2025-11-01
How to Cite
Jahroni, J., Mukhsin, M., & Satyanegara, D. (2025). THE IMPACT OF SUPPLY CHAIN INTEGRATION ON SUPPLY CHAIN PERFORMANCE. Journal of Management : Small and Medium Enterprises (SMEs), 18(3), 1617-1630. https://doi.org/10.35508/jom.v18i3.16783
Section
Articles
