THE EFFECT OF APPRAISAL AND REWARD SYSTEM, WORK HOURS, AND TIME PRESSURE, ON TURNOVER INTENTION THROUGH BURNOUT AS AN INTERVENING VARIABLE
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Adia Adi Prabowo(1*)
Accounting Study Program, Faculty of Economics, Universitas Sarjana Wiyata Taman Siswa Yogyakarta, Special Region of Yogyakarta
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Ida Nurhayati(2)
Accounting Study Program, State Polytechnic of Malang
(*) Corresponding Author
Keywords:
Appraisal and Reward, Work Hours, Time Pressure, Turnover Intention, Burnout
Abstract
This study aims to determine the effect of the Appraisal and Reward System, Work Hours, and Time Pressure, on Turnover Intention through Burnout as an Intervening Variable. This research uses descriptive quantitative, then the population used in this study is employees who work in the Yogyakarta area with the number of samples obtained totaling 90 with saturated sampling techniques. The results of this study used PLS-SEM analysis by testing the measurement (Outer Model) and structural model (Inner Model). This study obtained the following results: appraisal and reward system negatively affect burnout and appraisal and reward system, work hours and time pressure negatively affect turnover intention, while burnout positively affects turnover intention and work hours and time pressure positively affects burnout. In addition, the appraisal and reward system has a negative and significant effect on turnover intention after burnout, while work hours and time pressure have a positive and significant effect on turnover intention after burnout.
Keywords: Appraisal and Reward; Work Hours; Time Pressure; Turnover Intention; Burnout
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References
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Fareed, M., Isa, M. F. M., & Noor, W. (2017). Human resource professionals’ effectiveness, organizational culture and high performance work system link: Evidence from Pakistan. International Review of Management and Marketing, 7(1), 85–94.
Getnet, B., Jebena, T., & Tsegaye, A. (2014). The effect of employees’ fairness perception on their satisfaction towards the performance appraisal practices. International Journal of Management and Commerce Innovations, 2(1), 174–210.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 Edisi 9. Badan Penerbit-Undip.
Goel, A. M., & Thakor, A. V. (2008). Overconfidence, CEO selection, and corporate governance. The Journal of Finance, 63(6), 2737–2784.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152.
Handoyo, S., Samian, Syarifah, D., & Suhariadi, F. (2018). The measurement of workplace incivility in Indonesia: evidence and construct validity. Psychology Research and Behavior Management, 217–226.
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Hung, L.-M., Lee, Y.-S., & Lee, D.-C. (2018). The Moderating Effects of Salary Satisfaction and Working Pressure On The Organizational Climate, Organizational Commitment To Turnover Intention. International Journal of Business & Society, 19(1).
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Koc, E., & Bozkurt, G. A. (2017). Hospitality employees’ future expectations: Dissatisfaction, stress, and burnout. International Journal of Hospitality & Tourism Administration, 18(4), 459–473.
Kusumawati, P. M., & Dewi, I. G. A. M. (2021). Peran Stres Kerja Memediasi Pengaruh Beban Kerja Terhadap Burnout Perawat Rumah Sakit Daerah Mangusada Badung. E-Jurnal Manajemen Universitas Udayana, 10(3), 209.
Https://Doi.Org/10.24843/ejmunud.2021.v10.i03.p01
Liu, H.-L., & Lo, V. (2018). An integrated model of workload, autonomy, burnout, job satisfaction, and turnover intention among Taiwanese reporters. Asian Journal of Communication, 28(2), 153–169.
Lontoh, D. F., Worang, F. G., & Tumewu, F. J. (2022). The Effect of Work Pressure and Affective Commitment on Turnover Intention at PT. Artaboga Cemerlang Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 10(4), 912–922.
Manik, R. (2019). Implementasi Pemberian Reward dan Punishment Untuk Meningkatkan Etos Kerja Guru. Jurnal Masalah Pastoral, 7(0–1), 70–85.
Mardikaningsih, R., & Sinambela, E. A. (2022). Impact of burnout and stress on employee satisfaction in work. International Journal of Service Science, Management, Engineering, and Technology, 2(1), 21–25.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93(3), 498.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.
Mathis, H., & Jackson, J. H. (2004). Human Resource Management, Singapore. Thomson Asia Pte. Ltd.
Maulina, M., Anggraini, R., & Anwar, C. (2010). Pengaruh tekanan waktu dan tindakan supervisi terhadap penghentian prematur atas prosedur audit. SNA XIII Purwokerto.
Munandar, A. S. (2001). Psikologi Industri Dan Organisasi (Edisi Pertama). UI-Press.
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2022). KOnsep Dasar Structural Equation Model-Partial Least Square (SEM-PLS) Menggunakan Smart PLS. Pascal Books.
Nawawi, H. H. (2016). Manajemen Sumber Daya Manusia Untuk Bisnis Yang Kompetitif (Cetakan Kesembilan). Gadjah Mada University Press.
Nouri, H., & Parker, R. J. (2020). Turnover in public accounting firms: a literature review. In Managerial Auditing Journal (Vol. 35, Issue 2, pp. 294–321). Emerald Group Holdings Ltd. https://doi.org/10.1108/MAJ-03-2018-1823
Pesudo, D. A. A. (2020). Pengalaman kerja, skeptisme profesional, tekanan waktu dan pendeteksi fraud (studi pada BPKP Jawa Tengah). Jurnal Ilmu Sosial Dan Humaniora, 9(1), 47–56.
Purnama, E. K. H., & Natsir, S. (2022). Analisis Turnover Intention Pada Karyawan Radja Penyet Mas Fais Palu. Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT), 8(1), 1–10.
Purwati, A. A., Salim, C. A., & Hamzah, Z. (2020). Pengaruh Kompensasi, Motivasi Kerja, Dan Beban Kerja Terhadap Turnover Intention Karyawan. Procuratio: Jurnal Ilmiah Manajemen, 8(3), 370–381.
Riani, T. N. L., & Putra, M. S. (2017). Pengaruh Stres Kerja, Beban Kerja, dan Lingkungan Kerja Non Fisik Terhadap Turnover Intention Karyawan. E-Jurnal Manajemen Unud.
Rijasawitri, D. P., & Suana, I. W. (2020). Pengaruh Kepuasan Kerja, Stres Kerja, dan Lingkungan Kerja Non fisik Terhadap Turnover Intention. E-Jurnal Manajemen.
Robbins, S. P. (2002). Pengaruh Jam kerja dan Stres Kerja Terhadap Disiplin Kerja. Jakarta: Prehallindo.
Robbins, S. P., & Judge, T. A. (2018). Perilaku Organisasi (16th ed.) (E. Kembauw, Ed.). Salemba Empat.
Rosenberg, M. (1965). Rosenberg self-esteem scale (RSE). Acceptance and Commitment Therapy. Measures Package, 61(52), 18.
Rouleau, D., Fournier, P., Philibert, A., Mbengue, B., & Dumont, A. (2012). The effects of midwives’ job satisfaction on burnout, intention to quit and turnover: a longitudinal study in Senegal. Human Resources for Health, 10(1), 1–14.
Siagian, S. P. (2002). Manajemen Sumber Daya Manusia (Edisi 1). Bumi Aksara.
Siagian, S. P. (2008). Manajemen sumber daya manusia.
Soelton, M., Saputra, Y. B. A. N. G., Arief, E. T. P. S. H., & Haryanti, D. (2020). Factors affecting turnover intention among waiters in franchise restaurants. South East Asia Journal of Contemporary Business, Economics and Law, 21(5), 1560–2289.
Telberg, R. (2010). The cost of staff turnover: $32,500 lose people, lose money.
Widiastuti, M. (2008). Hubungan Soft Skills Dengan Kinerja Personal Akuntan Publik (Survei pada Beberapa Kantor Akuntan Publik di Bandung). Universitas Widiyatama.
Wirati, N. P. R., Wati, N. M. N., & Saraswati, N. L. G. I. (2020). Hubungan Burnout Dengan Motivasi Kerja Perawat Pelaksana. Jurnal Kepemimpinan Dan Manajemen Keperawatan, 3(1). https://doi.org/10.26594/jkmk.v3.i1.468
Yunus, K., & Widiyanto, G. (2021). Pengaruh Beban Kerja dan Stres Kerja Terhadap Turnover Intention Karyawan Pada CV. WAN QIAN: beban kerja, stres kerja, turnover intention. Prosiding: Ekonomi Dan Bisnis, 1(1), 129–138.
Zainal, R. V., Ramly, M., & Arafah, W. (2018). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktik (3rd ed.). Rajawali Pers.
Zakaria, R., & Astuty, I. (2017). Pengaruh Kompensasi Terhadap Turnover Intention Dengan Job Embeddedness Sebagai Variabel Intervening (Studi Pada Karyawan Di PT. Primissima). Jurnal Manajemen Bisnis, 8(1), 82–97.
Andriani, R., Disman, Ahman, E., & Santoso, B. (2021). Conditional Process Pada Manajemen SDM : Perspektif Polychronicity, Kepuasan Kerja, Karyawan, Lingkungan Kerja, dan Turnover Intention. Gracias Logis Kreatif.
Ariningsih, P. S., & Mertha, I. M. (2017). Pengaruh Independensi, Tekanan Anggaran Waktu, Risiko Audit, Dan Gender Pada Kualitas Audit. E-Jurnal Akuntansi Universitas Udayana, 18(2), 1545–1574.
Armstrong, M. (2006). A handbook of human resource management practice. Kogan Page Publishers.
Burke, R. J. J., & Cooper, C. L. (2008). Long work hours culture: Causes, consequences and choices. Emerald Group Publishing.
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621–656.
Dewi, A. L. S. (2019). Pengaruh Dukungan Sosial Keluarga Terhadap Kinerja Perawat RSUD Sulthan Daeng Radja Bulukumba Dengan Burnout Sebagai Variabel Intervening. Jurnal Universitas Islam Negeri Alauddin Makassar.
Fahmi, I. (2016). Manajemen sumber daya manusia teori dan aplikasi. Bandung: Alfabeta, 82.
Fareed, M., Isa, M. F. M., & Noor, W. (2017). Human resource professionals’ effectiveness, organizational culture and high performance work system link: Evidence from Pakistan. International Review of Management and Marketing, 7(1), 85–94.
Getnet, B., Jebena, T., & Tsegaye, A. (2014). The effect of employees’ fairness perception on their satisfaction towards the performance appraisal practices. International Journal of Management and Commerce Innovations, 2(1), 174–210.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 Edisi 9. Badan Penerbit-Undip.
Goel, A. M., & Thakor, A. V. (2008). Overconfidence, CEO selection, and corporate governance. The Journal of Finance, 63(6), 2737–2784.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152.
Handoyo, S., Samian, Syarifah, D., & Suhariadi, F. (2018). The measurement of workplace incivility in Indonesia: evidence and construct validity. Psychology Research and Behavior Management, 217–226.
Harrington, J. M. (2001). Health effects of shift work and extended hours of work. Occupational and Environmental Medicine, 58(1), 68–72.
Hung, L.-M., Lee, Y.-S., & Lee, D.-C. (2018). The Moderating Effects of Salary Satisfaction and Working Pressure On The Organizational Climate, Organizational Commitment To Turnover Intention. International Journal of Business & Society, 19(1).
Imatama, Z. (2006). Pengaruh Stres Kerja Terhadap Kinerja Karyawan di Lembaga Perkebunan (LPP) Kampus Medan. Medan: Program Strata-1 Jurusan Manajemen Universitas Sumatera Utara.
Irawan, L., Anggraeny, R., & Arifin, H. M. Z. (2020). Hubungan Pemberian Penghargaan (Reward) Dengan Kinerja Pegawai Dinas Pariwisata Kota Samarinda (Vol. 8, Issue 1).
Ismaya, B., Sutrisno, S., Darmawan, D., Jahroni, J., & Kholis, N. (2023). Strategy for Leadership: How Principals of Successful Schools Improve Education Quality. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 7(1), 247–259.
Koc, E., & Bozkurt, G. A. (2017). Hospitality employees’ future expectations: Dissatisfaction, stress, and burnout. International Journal of Hospitality & Tourism Administration, 18(4), 459–473.
Kusumawati, P. M., & Dewi, I. G. A. M. (2021). Peran Stres Kerja Memediasi Pengaruh Beban Kerja Terhadap Burnout Perawat Rumah Sakit Daerah Mangusada Badung. E-Jurnal Manajemen Universitas Udayana, 10(3), 209.
Https://Doi.Org/10.24843/ejmunud.2021.v10.i03.p01
Liu, H.-L., & Lo, V. (2018). An integrated model of workload, autonomy, burnout, job satisfaction, and turnover intention among Taiwanese reporters. Asian Journal of Communication, 28(2), 153–169.
Lontoh, D. F., Worang, F. G., & Tumewu, F. J. (2022). The Effect of Work Pressure and Affective Commitment on Turnover Intention at PT. Artaboga Cemerlang Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 10(4), 912–922.
Manik, R. (2019). Implementasi Pemberian Reward dan Punishment Untuk Meningkatkan Etos Kerja Guru. Jurnal Masalah Pastoral, 7(0–1), 70–85.
Mardikaningsih, R., & Sinambela, E. A. (2022). Impact of burnout and stress on employee satisfaction in work. International Journal of Service Science, Management, Engineering, and Technology, 2(1), 21–25.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93(3), 498.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.
Mathis, H., & Jackson, J. H. (2004). Human Resource Management, Singapore. Thomson Asia Pte. Ltd.
Maulina, M., Anggraini, R., & Anwar, C. (2010). Pengaruh tekanan waktu dan tindakan supervisi terhadap penghentian prematur atas prosedur audit. SNA XIII Purwokerto.
Munandar, A. S. (2001). Psikologi Industri Dan Organisasi (Edisi Pertama). UI-Press.
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2022). KOnsep Dasar Structural Equation Model-Partial Least Square (SEM-PLS) Menggunakan Smart PLS. Pascal Books.
Nawawi, H. H. (2016). Manajemen Sumber Daya Manusia Untuk Bisnis Yang Kompetitif (Cetakan Kesembilan). Gadjah Mada University Press.
Nouri, H., & Parker, R. J. (2020). Turnover in public accounting firms: a literature review. In Managerial Auditing Journal (Vol. 35, Issue 2, pp. 294–321). Emerald Group Holdings Ltd. https://doi.org/10.1108/MAJ-03-2018-1823
Pesudo, D. A. A. (2020). Pengalaman kerja, skeptisme profesional, tekanan waktu dan pendeteksi fraud (studi pada BPKP Jawa Tengah). Jurnal Ilmu Sosial Dan Humaniora, 9(1), 47–56.
Purnama, E. K. H., & Natsir, S. (2022). Analisis Turnover Intention Pada Karyawan Radja Penyet Mas Fais Palu. Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT), 8(1), 1–10.
Purwati, A. A., Salim, C. A., & Hamzah, Z. (2020). Pengaruh Kompensasi, Motivasi Kerja, Dan Beban Kerja Terhadap Turnover Intention Karyawan. Procuratio: Jurnal Ilmiah Manajemen, 8(3), 370–381.
Riani, T. N. L., & Putra, M. S. (2017). Pengaruh Stres Kerja, Beban Kerja, dan Lingkungan Kerja Non Fisik Terhadap Turnover Intention Karyawan. E-Jurnal Manajemen Unud.
Rijasawitri, D. P., & Suana, I. W. (2020). Pengaruh Kepuasan Kerja, Stres Kerja, dan Lingkungan Kerja Non fisik Terhadap Turnover Intention. E-Jurnal Manajemen.
Robbins, S. P. (2002). Pengaruh Jam kerja dan Stres Kerja Terhadap Disiplin Kerja. Jakarta: Prehallindo.
Robbins, S. P., & Judge, T. A. (2018). Perilaku Organisasi (16th ed.) (E. Kembauw, Ed.). Salemba Empat.
Rosenberg, M. (1965). Rosenberg self-esteem scale (RSE). Acceptance and Commitment Therapy. Measures Package, 61(52), 18.
Rouleau, D., Fournier, P., Philibert, A., Mbengue, B., & Dumont, A. (2012). The effects of midwives’ job satisfaction on burnout, intention to quit and turnover: a longitudinal study in Senegal. Human Resources for Health, 10(1), 1–14.
Siagian, S. P. (2002). Manajemen Sumber Daya Manusia (Edisi 1). Bumi Aksara.
Siagian, S. P. (2008). Manajemen sumber daya manusia.
Soelton, M., Saputra, Y. B. A. N. G., Arief, E. T. P. S. H., & Haryanti, D. (2020). Factors affecting turnover intention among waiters in franchise restaurants. South East Asia Journal of Contemporary Business, Economics and Law, 21(5), 1560–2289.
Telberg, R. (2010). The cost of staff turnover: $32,500 lose people, lose money.
Widiastuti, M. (2008). Hubungan Soft Skills Dengan Kinerja Personal Akuntan Publik (Survei pada Beberapa Kantor Akuntan Publik di Bandung). Universitas Widiyatama.
Wirati, N. P. R., Wati, N. M. N., & Saraswati, N. L. G. I. (2020). Hubungan Burnout Dengan Motivasi Kerja Perawat Pelaksana. Jurnal Kepemimpinan Dan Manajemen Keperawatan, 3(1). https://doi.org/10.26594/jkmk.v3.i1.468
Yunus, K., & Widiyanto, G. (2021). Pengaruh Beban Kerja dan Stres Kerja Terhadap Turnover Intention Karyawan Pada CV. WAN QIAN: beban kerja, stres kerja, turnover intention. Prosiding: Ekonomi Dan Bisnis, 1(1), 129–138.
Zainal, R. V., Ramly, M., & Arafah, W. (2018). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktik (3rd ed.). Rajawali Pers.
Zakaria, R., & Astuty, I. (2017). Pengaruh Kompensasi Terhadap Turnover Intention Dengan Job Embeddedness Sebagai Variabel Intervening (Studi Pada Karyawan Di PT. Primissima). Jurnal Manajemen Bisnis, 8(1), 82–97.
Published
2024-07-13
How to Cite
Prabowo, A., & Nurhayati, I. (2024). THE EFFECT OF APPRAISAL AND REWARD SYSTEM, WORK HOURS, AND TIME PRESSURE, ON TURNOVER INTENTION THROUGH BURNOUT AS AN INTERVENING VARIABLE. Journal of Management : Small and Medium Enterprises (SMEs), 17(2), 673-685. https://doi.org/10.35508/jom.v17i2.17317
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Articles
