THE INFLUENCE OF TRUST AND COMMITMENT ON SUPPLY CHAIN PERFORMANCE MEDIATED BY INFORMATION SHARING
(CASE IN PD SRIMANDI)
-
Syahrul Muhaji(1*)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
-
Moh Mukhsin(2)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
-
Diqbal Satyanegara(3)
Department of Management, Faculty of Economics and Business, University of Sultan Ageng Tirtayasa
(*) Corresponding Author
Keywords:
Trust, Commitment, Information Sharing, Supply Chain Performance
Abstract
The purpose of this study was to determine the effects of trust, commitment, and information sharing on supply chain performance. This research uses quantitative methods and employs saturated sampling techniques by distributing questionnaires to 36 respondents. The results indicated that trust has a positive but insignificant effect on supply chain performance, while both commitment and information sharing have positive and significant effects on supply chain performance. Additionally, trust positively and significantly affects information sharing, as does commitment. Furthermore, information sharing effectively mediates the relationship between trust and commitment in relation to supply chain performance. The adjusted R-squared value is 0.747, concluding that trust, commitment, and information sharing affect supply chain performance by 74.7%, with the remaining 25.3% influenced by other variables outside this study.
Keywords: Trust; Commitment; Information Sharing; Supply Chain Performance
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References
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Harianto, A. (2022). Pengaruh Kepercayaan Dan Information Sharing Terhadap Relationship Commitment Di Supply Chain Management Pada Hotel Bintang 3-5 Di Surabaya. Jurnal Manajemen Perhotelan, 8(2), 92–97.
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Kurniawan, A., & Kusumawardhani, A. (2017). Pengaruh Manajemen Rantai Pasokan Terhadap Kinerja Umkm Batik Di Pekalongan. Diponegoro Journal Of Management, 6, 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr
Kusmantini, T., Setya Prayogi, D., Wahyuningsih, T., & Wahyu Pratiwi, K. (2020). Effect Of Information Sharing On Supply Chain Performance Mediated By Company Relationship (Study at Batik SMEs in Yogyakarta City).
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Muhammad, I. (2020). Analisis Pengaruh Berbagi Informasi, Kepercayaan, Hubungan Jangka Panjang, Dan Kolaborasi Terhadap Kinerja Supply Chain Management (Studi Pada Paguyuban Umkm Kampung Keramik Dinoyo Malang) Oleh.
Mukhsin, M. (2017). Pengaruh Kepercayaan Dan Komitmen Terhadap Kualitas Hubungan Dampaknya Pada Kinerja Rantai PasokaN (Studi Kasus Produksi dan Distribusi Dedak pada PD Sederhana). In Jurnal Manajemen: Vol. XXI (Issue 03).
Mukhsin, M. (2020). The Effect of Commitment Mediation through the Relationship Betwen Confidence and Performance Supply Chain. Sriwijaya International Journal Of Dynamic Economics And Business, 329–340.
https://doi.org/10.29259/sijdeb.v3i4.329-340
Mukhsin, M. (2021). Cooperation and Information Sharing Increase Supply Chain Perfor-mance Broiler Egg
Traders in Regency of Pandeglang Banten. International Business and Accounting Research Journal, 5(1), 73–81. https://doi.org/10.35474/ibarj.v5i1.161
Mukhsin, M., & Suryanto, T. (2023). The Effect of Information Sharing, Long-Term Relationships, Cooperation, and Integration Processes on Supply Chain Performance. Cuadernos de Economia, 46(130), 104–114. https://doi.org/10.32826/cude.v1i130.1011
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Setiawan, E. O., Tarigan, Z. J. H., & Siagian, H. (2022). Effect of Trust Supplier on Firm Performance through Information Sharing and Collaboration in Manufacturing Companies. Petra International Journal of Business Studies, 5(1), 87–96. https://doi.org/10.9744/ijbs.5.1.87-96
Shin, Y., Thai, V., & Yuen, K. F. (2018). The impact of supply chain relationship quality on performance in the maritime logistics industry in light of firm characteristics. International Journal of Logistics Management, 29(3), 1077–1097. https://doi.org/10.1108/IJLM-10-2016-0227
Tandayong dan Edalmen, O. (2019). Pengaruh Komitmen Organisasional Dan Ocb Terhadap Knowledge Sharing Karyawan PT. Katopas Jaya Abadi.
Titik, K., & Wahyuningsih, T. (2020). Effect Of Information Sharing On Supply Chain Performance Mediated By Company Relationship (Study at Batik SMEs in Yogyakarta City). Jurnal Wawasan Manajemen.
https://doi.org/10.20527/jwm.v1i8.202
Tutuhatunewa, A. (2018). ANALISIS KINERJA RANTAI PASOK AGROINDUSTRI APEL. Seminar Nasional “Archipelago Engineering” (ALE).
Verianto, H. (2019). Pengaruh Kepercayaan, Efikasi diri, dan Komitmen Organisasional terhadap Berbagi Pengetahuan Karyawan di Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 8(2), 128. https://doi.org/10.26418/jebik.v8i2.27540
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Wijaya, A. (2017). Pemasok Pada Pemilik Toko Kelontong Di Dki Jakarta.
Akhmad, S., Tjadis I., N., Indrawati, D., Yuni, C., A., & Muhammad, A., F. (2021). Analisis Rantai Pasokan dalam Pengelolaan Komoditas Beras.
Apryani, M., & Idris, S. (2021). Pengaruh Kepercayaan Dan Teknologi Terhadap Kinerja Operasional Yang Dimediasi Oleh Kolaborasi Rantai Pasokan Pada Usaha Kecil Dan Menengah Di Kota Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Terakreditasi Sinta, 4(3), 512–528. http:jim.unsyiah.ac.id/ekm
Dita, S., L., & Mukhsin, M. (2023). Pengaruh Kepercayaan Dan Teknologi Informasi Terhadap Kinerja Rantai Pasok Umkm Tempe Di Banten. https://ejournal.stiedewantara.ac.id/index.php/JMD/article/view/1192
Dwiastuti, M. (2022). Pengaruh Kepercayaan Dan Komitmen Terhadap Kinerja Rantai Pasokan Yang Dimediasi Oleh Information Sharing (Kasus pada Jaringan SRC di Cikupa Kabupaten Tangerang).
Dwiastuti, M., & Satyanegara, D. (2022). SAINS: Jurnal Manajemen dan Bisnis Pengaruh Kepercayaan dan komitmen Terhadap Kinerja Rantai Pasokan Toko Kelontong Jaringan SRC. https://jurnal.untirta.ac.id/index.php/jsm
Edbert, J. W., & Kristian Pakpahan, A. (2023). Pengaruh Kepercayaan, Komitmen dan Integrasi Rantai Pasokan terhadap Kinerja Operasional pada Perusahaan Makanan di Jakarta.
Elianto, W., & Wulansari, N. A. (2016). Building Knowledge Sharing Intention with Interpersonal Trust as a Mediating Variable. Jurnal Manajemen Teknologi, 15(1), 67–76. https://doi.org/10.12695/jmt.2016.15.1.5
Fadhilah, A. R. N., & Darmawulan, L. M. (2024). Kepercayaan terhadap Organisasi Mempengaruhi Berbagi Pengetahuan (Vol. 1, Issue 4).
https://economics.pubmedia.id/index.php/jampk
Felic, A., & Takaya, R. (2024). Analisis Kritis Tentang Pengelolaan Rantai Pasokan Dalam Konteks Globalisasi. Jurnal Ilmiah Multidisiplin Terpadu, 8(7), 2246–6111. https://oaj.jurnalhst.com/index.php/jimt/article/view/4496/4613
Ghozali, I., & Latan, H. (2020). Partial Least Square: Konsep, Teknik, dan Aplikasi Menggunakan Program SmartPLS 3.0. Badan Penerbit Undip.
Gunawan, Y., & Arianto, R. F. (2024). Pengaruh Relationship Quality Dan Information Sharing Terhadap Supplier Performance Di PT XYZ. 4(6). https://transpublika.co.id/ojs/index.php/Transekonomika
Gwaltu, P. M., & Mrisho, D. H. (2023). Examining the Effect of Trust on Supply Chain Performance: The Mediating Role of Process Innovation. East African Journal of Business and Economics, 6(1), 100–114.
https://doi.org/10.37284/eajbe.6.1.1256
Hair, J. F. ., Hult, G. T. M. ., Ringle, C. M. ., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage.
Hamdani, A. B., Yusuf, A., & Hidayat, Y. R. (2024). The Effect of Trust, Communication and Commitment on Relationship Quality and its Impact on Oyster Mushroom Supply Chain Performance in Kuningan Regency. Indonesian Journal of Advanced Research, 3(9), 1441–1456. https://doi.org/10.55927/ijar.v3i9.11330
Harianto, A. (2022). Pengaruh Kepercayaan Dan Information Sharing Terhadap Relationship Commitment Di Supply Chain Management Pada Hotel Bintang 3-5 Di Surabaya. Jurnal Manajemen Perhotelan, 8(2), 92–97.
https://doi.org/10.9744/jmhot.8.2.92-97
Huda, M., Aminuddin, A., & Wusko, A. U. (2018). Pengaruh Information Sharing, Long Termrelationship, Cooperation, Integration Dalam Supplychain Management Terhadap Kinerja Perusahaan (Survei Pada IKM Pengolahan Makanan di KabupatenPasuruan). Jurnal Ekonomi Islam.
Ichwanudin, W. (2018). Modul Praktikum Partial Least Square (PLS) Menggunakan SmartPLS. CV.Rizmar Berkarya & Laboratorium Studi Manajemen UNTIRTA.
Jang, K., & Lee, J. (2022). The Effect of Trust and Relationship Commitment on Supply Chain Performance through Integration and Collaboration. Global Business and Finance Review, 27(5), 129–148. https://doi.org/10.17549/gbfr.2022.27.5.129
Kurniawan, A., & Kusumawardhani, A. (2017). Pengaruh Manajemen Rantai Pasokan Terhadap Kinerja Umkm Batik Di Pekalongan. Diponegoro Journal Of Management, 6, 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr
Kusmantini, T., Setya Prayogi, D., Wahyuningsih, T., & Wahyu Pratiwi, K. (2020). Effect Of Information Sharing On Supply Chain Performance Mediated By Company Relationship (Study at Batik SMEs in Yogyakarta City).
Manupapami, F., Wullur, M., Jan, A., & Roni. L. M., Magdalena, W., Arazzi, H. Jan Fakultas Ekonomi dan Bisnis Jurusan Manajemen Universitas Sam Ratulangi Manado, F. (2021). Analisis Sistem Jaringan Rantai Pasok Beras Di Desa Muram Sari Kabupaten Merauke Provinsi Papua Analysis Of Rice Supply Chain Network System In Muram Sari Village, Merauke Regency, Papua Province. 9(2), 840–847.
Mardiana, S. (2023). The role of power and trust for successful information sharing in the supply chain. JPPI (Jurnal Penelitian Pendidikan Indonesia), 9(1), 325. https://doi.org/10.29210/020231883
Matatula, I. R. (2023). Banten Peringkat Ke-8 Penghasil Beras Nasional. Medcom.Id. https://www.medcom.id/nasional/daerah/wkB2eZak-banten-peringkat-ke-8-penghasil-beras-nasional
Maulana, G. A. (2018). Pengaruh Kepercayaan Terhadap Berbagi Pengetahuan Melalui Komitmen Organisasional Sebagai Variabel Intervening (Studi pada Dosen Universitas Muhammadiyah Yogyakarta).
Muhammad, I. (2020). Analisis Pengaruh Berbagi Informasi, Kepercayaan, Hubungan Jangka Panjang, Dan Kolaborasi Terhadap Kinerja Supply Chain Management (Studi Pada Paguyuban Umkm Kampung Keramik Dinoyo Malang) Oleh.
Mukhsin, M. (2017). Pengaruh Kepercayaan Dan Komitmen Terhadap Kualitas Hubungan Dampaknya Pada Kinerja Rantai PasokaN (Studi Kasus Produksi dan Distribusi Dedak pada PD Sederhana). In Jurnal Manajemen: Vol. XXI (Issue 03).
Mukhsin, M. (2020). The Effect of Commitment Mediation through the Relationship Betwen Confidence and Performance Supply Chain. Sriwijaya International Journal Of Dynamic Economics And Business, 329–340.
https://doi.org/10.29259/sijdeb.v3i4.329-340
Mukhsin, M. (2021). Cooperation and Information Sharing Increase Supply Chain Perfor-mance Broiler Egg
Traders in Regency of Pandeglang Banten. International Business and Accounting Research Journal, 5(1), 73–81. https://doi.org/10.35474/ibarj.v5i1.161
Mukhsin, M., & Suryanto, T. (2023). The Effect of Information Sharing, Long-Term Relationships, Cooperation, and Integration Processes on Supply Chain Performance. Cuadernos de Economia, 46(130), 104–114. https://doi.org/10.32826/cude.v1i130.1011
Munizu, M. (2017). Pengaruh Kepercayaan, Komitmen, Dan Teknologi Informasi Terhadap Kinerja Rantai Pasokan (Studi Kasus Ikm Pengolah Buah Markisa Di Kota Makassar). Jurnal Manajemen Dan Agribisnis, 14(1). https://doi.org/10.17358/jma.14.1.32
Nurjanah, D., Mukhsin, M., & Satyanegara, D. (2023). Pengaruh Kepercayaan, Berbagi Informasi, Dan Kolaborasi Yang TerintegrasiTerhadap Kinerja Rantai Pasok Pada Industri Kayu. Tirtayasa EKONOMIKA, 18.
Pravitasari, E., & Raharso, D. S. (2017). Kepercayaan Sebagai Anteseden Berbagi Pengetahuan. Jurnal Riset Bisnis & Investasi, 3(2). https://kampiun.telkom.co.id
Puspita, S. P. (2021). Analisis Pengaruh Information Sharing dan Trust terhadap Kinerja Supply Chain Management (Studi pada PT Indonesia Nutritional Laboratories Bandung). Jurnal Ekonomi Dan Statistik Indonesia, 1(2), 75–81. https://doi.org/10.11594/jesi.01.02.04
Rahayu, H., Elwan, M., & Jurusan Administrasi Bisnis, D. (2024). Analisis Manajemen Rantai Pasok Dalam Meningkatkan Kinerja Operasional Pabrik Penggilingan Padi (Studi Kasus Pada UD Putra Tunggal Kolaka Timur) (Vol. 9, Issue 1).
Setiawan, E. O., Tarigan, Z. J. H., & Siagian, H. (2022). Effect of Trust Supplier on Firm Performance through Information Sharing and Collaboration in Manufacturing Companies. Petra International Journal of Business Studies, 5(1), 87–96. https://doi.org/10.9744/ijbs.5.1.87-96
Shin, Y., Thai, V., & Yuen, K. F. (2018). The impact of supply chain relationship quality on performance in the maritime logistics industry in light of firm characteristics. International Journal of Logistics Management, 29(3), 1077–1097. https://doi.org/10.1108/IJLM-10-2016-0227
Tandayong dan Edalmen, O. (2019). Pengaruh Komitmen Organisasional Dan Ocb Terhadap Knowledge Sharing Karyawan PT. Katopas Jaya Abadi.
Titik, K., & Wahyuningsih, T. (2020). Effect Of Information Sharing On Supply Chain Performance Mediated By Company Relationship (Study at Batik SMEs in Yogyakarta City). Jurnal Wawasan Manajemen.
https://doi.org/10.20527/jwm.v1i8.202
Tutuhatunewa, A. (2018). ANALISIS KINERJA RANTAI PASOK AGROINDUSTRI APEL. Seminar Nasional “Archipelago Engineering” (ALE).
Verianto, H. (2019). Pengaruh Kepercayaan, Efikasi diri, dan Komitmen Organisasional terhadap Berbagi Pengetahuan Karyawan di Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 8(2), 128. https://doi.org/10.26418/jebik.v8i2.27540
Waruwu, M., Pu`at, S. N., Utami, P. R., Yanti, E., & Rusydiana, M. (2025). Metode Penelitian Kuantitatif: Konsep, Jenis, Tahapan dan Kelebihan. Jurnal Ilmiah Profesi Pendidikan, 10(1), 917–932. https://doi.org/10.29303/jipp.v10i1.3057
Wijaya, A. (2017). Pemasok Pada Pemilik Toko Kelontong Di Dki Jakarta.
Published
2025-11-02
How to Cite
Muhaji, S., Mukhsin, M., & Satyanegara, D. (2025). THE INFLUENCE OF TRUST AND COMMITMENT ON SUPPLY CHAIN PERFORMANCE MEDIATED BY INFORMATION SHARING. Journal of Management : Small and Medium Enterprises (SMEs), 18(3), 1775-1787. https://doi.org/10.35508/jom.v18i3.20144
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