THE EFFECT OF WILLINGNESS TO CHANGE, JOB SATISFACTION, AND INTERHUMAN RELATIONS ON EMPLOYEE PERFORMANCE AT PT. LMN, PASURUAN REGENCY
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Orell Xalansa Ludbiyanto(1*)
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
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Ika Korika Swasti(2)
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
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Sugito Sugito(3)
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
(*) Corresponding Author
Keywords:
Willingness to Change, Job Satisfaction, Interhuman Relations, Employee Performance
Abstract
This study examines the influence of readiness for change, job satisfaction, and interpersonal relationships on employee performance at PT. LMN. A quantitative research design was employed, involving 128 employees as research respondents. Data were analyzed using linear regression to assess the relationships among the variables. The findings indicate that readiness for change, job satisfaction, and interpersonal relationships each have a positive and significant effect on employee performance. Employees who demonstrate greater adaptability to organizational changes tend to exhibit higher levels of productivity. Similarly, higher job satisfaction is associated with enhanced work engagement and performance outcomes. In addition, positive interpersonal relationships within the workplace contribute to improved performance through effective communication and social support. These results underscore the importance of fostering adaptability, maintaining employee satisfaction, and promoting healthy workplace relationships as key drivers of optimal organizational performance.
Keywords: Willingness to Change; Job Satisfaction; Interhuman Relations; Employee Performance
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References
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Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2024). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 41(2), 745–783. https://doi.org/10.1007/s10490-023-09871-y
Dash, G., & Paul, J. (2021). CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting. Technological Forecasting and Social Change, 173. https://doi.org/10.1016/j.techfore.2021.121092
Fu, Y., Wen, Z., & Wang, Y. (2022). A Comparison of Reliability Estimation Based on Confirmatory Factor Analysis and Exploratory Structural Equation Models. Educational and Psychological Measurement, 82(2), 205–224. https://doi.org/10.1177/00131644211008953
Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., & Konopaske, R. (2021). Organizations: Behavior, Structure, Processes (15th ed.). New York: McGraw-Hill Education.
Hadikusumo, R., Harjanti, W., Gunawan Wibisono, M., Gede Iwan Suryadi, I., Firmansyah, N., Windaru, A., Wahyudi, S., Frianto, A., Rahman Hakim, A., Prasetyaning Marhaeni, N., & Puspo Wiroko, E. (2024). Change Management (M. Yehezkiel Sianipar, N. Kurnia, & Samuel, Eds.). Future Science Publisher.
Haji-Othman, Y., Sheh Yusuff, M. S., & Md Hussain, M. N. (2024). Data Analysis Using Partial Least Squares Structural Equation Modeling (PLS-SEM) in Conducting Quantitative Research. International Journal of Academic Research in Business and Social Sciences, 14(10). https://doi.org/10.6007/ijarbss/v14-i10/23364
Haji-Othman, Y., & Yusuff, M. S. S. (2022). Assessing Reliability and Validity of Attitude Construct Using Partial Least Squares Structural Equation Modeling (PLS-SEM). International Journal of Academic Research in Business and Social Sciences, 12(5). https://doi.org/10.6007/ijarbss/v12-i5/13289
Haryadi, N. I., Sunaryo, H., & Abs, K. (2020). Pengaruh Gaya Kepemimpinan, Human Relations Dan Disiplin Kerja Terhadap Kinerja Pegawai (Pada Dinas Koperasi dan Usaha Mikro Kabupaten Sumenep). www.fe.unisma.ac.id
Memon, M. A., Thurasamy, R., Ting, H., & Cheah, J. H. (2025). Purposive Sampling: A Review And Guidelines For Quantitative Research. Journal of Applied Structural Equation Modeling, 9(1), 1–23. https://doi.org/10.47263/JASEM.9(1)01
Metselaar, E. E. (1997). Assessing the willingness to change: Construction and validation of the DINAMO. https://www.researchgate.net/publication/254825847
Mokosolang, M., Liando, D. M., & Sampe, S. (2021). Pengaruh Profesionalisme Pegawai Terhadap Kinerja Pegawai Dinas Kesehatan Dalam Pencegahan Penularan Covid-19 di Kabupaten Minahasa Tenggara. Jurnal Governance, 1(1).
Nurhandayani, A. (2022). Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Beban Kerja terhadap Kinerja. Jurnal Smartindo, 1, 108–110.
https://jurnal.smartindo.org/index.php/ekobil
Pratama, C. R. Y., & Irbayuni, S. (2023). Pengaruh Kepuasan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan PT. Yun Kargo Indonesia. Reslaj: Religion Education Social Laa Roiba Journal, (4), 2150–2160.
https://doi.org/10.47476/reslaj.v5i4.2142
Rivaldo, Y., & Ratnasari, S. L. (2020). Pengaruh Kepemimpinan Dan Motivasi Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Karyawan. Dimensi, 9(3), 505–515.
Rosalina, D., & Apiska, D. (2020). Dampak Kualitas Hubungan Antar Manusia (Human Relation) Terhadap Kinerja Sumber Daya Manusia Organisasi. Niagawan, 7(2).
Selfira. (2025). The urgency of financial literacy and inclusion in managing finances of STMIK Kaputama students. In IJAFIBS (Vol. 13, Number 1). www.ijafibs.pelnus.ac.id
Silaen, N. R., Syamsuriansyah, Chairunnisah, R., Sari, M. R., Mahriani, E., Tanjung, R., Triwardhani, D., Haerany, A., Masyruroh, A., Satriawan, D. G., Lestari, A. S., Arifudin, O., Rialmi, Z., & Putra, S. (2021). Kinerja Karyawan. In U. Taufik, A. Abdullatif R, & A. Masruroh (Eds.), Widina Bhakti Persada Bandung. Widina Bhakti Persada Bandung.
Stoffers J, & Mordant-Dols A. (2015). Transformational Leadership and Professionals’ Willingness to Change: A Multiple Case Study in Project Management Organisations. Human Resource Management Research, 2015(2), 40–46. https://doi.org/10.5923/j.hrmr.20150502.03
Susanto, S., Kosasih, H., Julitawaty, W., Syaifullah, S., & Pebri, P. (2025). Organizational Trust and Readiness for Change: Its Impact on Employee Performance Through Job Crafting (Empirical Study at PT Saudara Buana Samudera Medan). Society, 13(1), 35–57. https://doi.org/10.33019/society.v13i1.792
Sutrisno, Herdiyanti, Asir, M., Yusuf, M., & Ardianto, R. (2022). The Impact Of Compensation, Motivation And Job Satisfaction On Employee Performance In The Company: A Review Literature. Management Studies and Entrepreneurship Journal, 3(6). http://journal.yrpipku.com/index.php/msej
Zeid, H. A., Assadi, N., & Murad, T. (2017). The Effect of Junior High School Teachers’ Motivation and Willingness to Change on the Diversity of Their Teaching Methods. Theory and Practice in Language Studies, 7(12), 1160. https://doi.org/10.17507/tpls.0712.02
Published
2026-03-04
How to Cite
Ludbiyanto, O., Swasti, I., & Sugito, S. (2026). THE EFFECT OF WILLINGNESS TO CHANGE, JOB SATISFACTION, AND INTERHUMAN RELATIONS ON EMPLOYEE PERFORMANCE AT PT. LMN, PASURUAN REGENCY. Journal of Management : Small and Medium Enterprises (SMEs), 19(1), 279-289. https://doi.org/10.35508/jom.v19i1.22169
Section
Articles
