THE ROLE OF WORK STRESS IN MEDIATING THE EFFECT OF WORKLOAD AND WORK ENVIRONMENT ON TURNOVER INTENTION: A STUDY OF ANDY MUSHROOM BOGOR EMPLOYEES
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Fadia Fadhilatunnisa(1*)
Department of Management, Faculty of Economics and Business, University of Djuanda
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Sri Harini(2)
Department of Management, Faculty of Economics and Business, University of Djuanda
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Ismartaya Ismartaya(3)
Department of Management, Faculty of Economics and Business, University of Djuanda
(*) Corresponding Author
Keywords:
Workload, Work Environment, Work Stress, Turnover Intention
Abstract
This study aims to examine the moderating role of job stress in the relationship between workload, working conditions, and employees’ turnover intentions at Andy Mushroom Bogor. A saturated sampling technique was employed to determine the sample. The findings indicate that workload and job stress have a positive effect on turnover intentions, while working conditions exert a negative influence on employees’ intention to leave. In addition, workload is positively associated with job stress, whereas favorable working conditions are found to reduce job stress. Job stress mediates the positive relationship between workload and turnover intentions and moderates the negative effect of working conditions on turnover intentions.
Keywords: Workload; Work Environment; Work Stress: Turnover Intention
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References
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Arifin, D. (2023). The Influence Of Workload And Organizational Climate On Turnover Intention Through Job Stress As An Intervening Variable In Sales Employees Of Auto 2000 Medan-Binjai. International Journal of Economics and Management Research, 2(3), 259–272. https://doi.org/10.55606/ijemr.v2i3.148
Deswarta, D., Masnur, & Adil Mardiansah. (2021). Pengaruh Stres Kerja dan Kepuasan Kerja Terhadap Turnover Intention Perawat Rumah Sakit Prima Pekanbaru. E-Bisnis : Jurnal Ilmiah Ekonomi Dan Bisnis, 14(2), 58–63. https://doi.org/10.51903/e-bisnis.v14i2.476
Gaol, J. L. (2020). Manajemen Sumber Daya Manusia Untuk Perusahaan. Grasindo.
Ghozali, I. (2019). Aplikasi Analisis Multivariate Dengan Program SPSS. Badan Penerbit Universitas Diponegoro.
Ismartaya, I., Kartini, T., & Rahmanissa, N. F. (2024). Pengaruh Beban Kerja dan Kompensasi Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Karyawan PT. Honoris Industry. Journal of Management : Small and Medium Enterprises (SMEs), 17(3), 1165–1174. https://doi.org/10.35508/jom.v17i3.17397
Mahawati, E., Yuniwati, I., Ferinia, R., Rahayu, P. P., Fani, T., Sari, A. P., Setijaningsih, R. A., Fitriyatinur, Q., Sesilia, A. P., Mayasari, I., Dewi, I. K., & Bahri, S. (2021). Analisis Beban Kerja Dan Produktivitas Kerja. Yayasan Kita Menulis. https://repository.unai.edu/id/eprint/285/1/2021-2022 Ganjil Analisis Beban Kerja Full_compressed.pdf
Mahsyar, J. H., Andini, L. P., & Arraniri, I. (2023). Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Melalui Stress Kerja Sebagai Variabel Intervening Pada Karyawan Bank. Festival Riset Ilmiah Manajemen & Akuntansi, 53(6), 594–608.
https://prosidingfrima.digitechuniversity.ac.id/index.php/prosidingfrima/article/download/490/463
Nanda, A., Soelton, M., Luiza, S., & Saratian, E. T. P. (2020). The Effect of Psychological Work Environment and Work Loads on Turnover Interest, Work Stress as an Intervening Variable. Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019), 225–231. https://doi.org/10.2991/aebmr.k.200205.040
Pambudi, C. S., & Djastuti, I. (2021). Pengaruh Stres Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Studi Manajemen Organisasi, 16(2), 45–54. https://doi.org/10.14710/jsmo.v16i2.39388
Pranata, G. D., & Fauzi, H. R. (2024). The Effect Of Organizational Climate And Workload On Turnover Intention With Job Satisfaction As An Intervening Variable. Jurnal Ekonomi, 13(2), 445–457.
https://www.ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4398
Rahman, M. F., Harini, S., & Ismartaya. (2024). Dampak Kompensasi, Gaya Kepemimpinan, dan Lingkungan Kerja terhadap Turnover Intention Karyawan pada Yayasan Al Kausar Boarding School Sukabumi. Karimah Tauhid, 3(6), 6197–6213. https://doi.org/10.30997/karimahtauhid.v3i6.13340
Robbins, S. P., & Judge, T. (2022). Perilaku Organisasi (Organizational Behaviour). Salemba Empat.
Salehah, A., Harini, S., & Sudarijati. (2022). Pengaruh Lingkungan Kerja Dan Kompensasi Terhadap Turnover Intention. Jurnal Visionida, 8(1), 113–130. https://doi.org/10.30997/jvs.v8i1.5575
Santoso, K. R., Adriansyah, A., Simatupang, B. M., Joyosumarto, S., & Haryanti, E. (2024). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Turnover Intention Dengan Stress Kerja Sebagai Variabel Intervening. Jurnal Ekonomi, Manajemen Dan Perbankan (Journal of Economics, Management and Banking), 10(2), 177–194. https://doi.org/10.35384/jemp.v10i2.581
Siagian, S. P. (2020). Manajemen Sumber Daya Manusia. Bumi Aksara.
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Taufik, I., Harini, S., & Sudarijati. (2021). Pengaruh Kompensasi, Lingkungan Kerja, Gaya Kepemimpinan, Dan Beban Kerja Terhadap Turnover Intention. Jurnal Visionida, 7(2), 155–171. https://ojs.unida.ac.id/Jvs/article/download/4786/2784
Triana, S. (2022). Pengaruh Lingkungan Kerja terhadap Stres Kerja dan Kepuasan Kerja Serta Dampaknya terhadap Turnover Intention Karyawan Semita. Jurnal Pendidikan Dan Konseling, 105(2), 79.
https://core.ac.uk/download/pdf/322599509.pdf
Zuhrah, H. A., Raharja, S. J., & Purbasari, R. (2025). Pengaruh Lingkungan Kerja terhadap Stres Kerja Karyawan pada PT Insansandang Internusa Kabupaten Sumedang Jawa Barat. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 8(3), 3453–3460. https://doi.org/10.54371/jiip.v8i3.7310
Published
2026-03-01
How to Cite
Fadhilatunnisa, F., Harini, S., & Ismartaya, I. (2026). THE ROLE OF WORK STRESS IN MEDIATING THE EFFECT OF WORKLOAD AND WORK ENVIRONMENT ON TURNOVER INTENTION: A STUDY OF ANDY MUSHROOM BOGOR EMPLOYEES. Journal of Management : Small and Medium Enterprises (SMEs), 19(1), 83-93. https://doi.org/10.35508/jom.v19i1.23298
Section
Articles
