THE INFLUENCE OF KNOWLEDGE MANAGEMENT, WORK ABILITY AND WORK ATTITUDE ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AS A MEDIATING VARIABLE
(CASE STUDY AT THE CENTRAL STATISTICS AGENCY OF EAST NUSA TENGGARA PROVINCE)
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Fhifie Daryanto(1*)
Master Degree in Management, Faculty of Economics and Business, Katolik Widya Mandira University Kupang
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Thomas Ola Langoday(2)
Master Degree in Management, Faculty of Economics and Business, Katolik Widya Mandira University Kupang
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Henny A Manafe(3)
Master Degree in Management, Faculty of Economics and Business, Katolik Widya Mandira University Kupang
(*) Corresponding Author
Keywords:
Performance, Job Satisfaction, Knowledge Management, Work Ability, Work Attitude
Abstract
This study examines the influence of knowledge management, work ability, and work attitude on employee performance and job satisfaction, as well as the mediating role of job satisfaction in the relationship between these variables and employee performance at BPS NTT Province. A quantitative research design was employed, with data collected from 86 respondents through questionnaires, interviews, and observations. Data were analyzed using descriptive and inferential statistical techniques with the assistance of SmartPLS software. The findings indicate that work ability and work attitude have a significant positive effect on employee performance, whereas knowledge management does not directly influence employee performance. However, knowledge management, work ability, and work attitude each significantly affect job satisfaction. Furthermore, job satisfaction has a significant positive effect on employee performance and mediates the relationships between knowledge management, work ability, work attitude, and employee performance. These results highlight the critical role of job satisfaction in enhancing performance and underscore the importance of strengthening employees’ competencies and attitudes within public sector organizations.
Keywords: Performance; Job Satisfaction; Knowledge Management; Work Ability; Work Attitude
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References
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Sugiyono. (2013). Educational Research Methods (Quantitative, Qualitative and R&D approach). Bandung: Alfabeta.
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Syahmirza, J., & Prawitowati, T. (2022). The role of creativity and employee attachment as mediators on the influence of job satisfaction on the performance of millennial employees. INOBIS: Journal of Indonesian Business and Management Innovation, 5(4), 536–552. https://doi.org/10.31842/jurnalinobis.v5i4.249
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Wibowo. (2016). Performance Management, Edition 4. Jakarta: Rajawali Press.
Ariansy, N. I., & Kurnia, M. (2022). The Influence of Work Stress, Incentives and Work Environment on Employee Performance with Job Satisfaction as a Mediating Variable. Borobudur Management Review, 2(1), 1–23.
https://doi.org/10.31603/bmar.v2i1.6820
Asmara, Y. G., Handoko, Y., & Maskan, M. (2023). The Influence of Transformational Leadership, Knowledge Management and Organizational Culture on Employee Performance at Perumda Drinking Water Tugu Tirta, Malang City. UBS Journal of Economics and Business, 12(5), 2900–2913.
Asari, A., Waworuntu, A., Maya, D. M., Arisah, N., Putri, D. E., Rahmah, E., . . . . Larasati, R. A. (2023). The Role of Knowledge Management in Online Learning. Yogyakarta: CV. The Palace Agency.
Astuti, R., & Pratama, N. N. (2021). The Effect Of Work Discipline And Work Ability On Employee Performance At PT. PLN (PERSERO) Rayon South Medan. International Journal of Economic, Technology and Social Sciences (Injects), 2(1), 121–132. https://doi.org/10.53695/injects.v2i1.265
Austin, J. N., & M. N. (2021). Financial behavior, attitudes and knowledge towards financial satisfaction. Journal of Managerial and Entrepreneurship, 3(1), 61. https://doi.org/10.24912/jmk.v3i1.11288
Becerra-Fernandez, I., & Sabherwal, R. (2010). ICT and Knowledge Management Systems. In Knowledge Management (pp. 1042–1050). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch086
Dethan, C. H. S., Foeh, E. H. J., J., & Manafe, A. , H. (2023). The Influence of Motivation, Work Environment, and Organizational Culture on Employee Performance Through Job Satisfaction as a Mediation Variable (Human Resource Management Literature Review). Journal of Information Systems Management Economics, 4(4), 675–687.
Fauzi, R. (2021). The Effect of Motivation and Work Ability on Employee Performance in the Motor Vehicle Tax Payment Service Section at Samsat Sukabumi City. Journal of Economics, 10(1), 68–95.
Frey, M., Poynter, A., Younge, K., & De Carvalho, D. (2019). The relationship between lumbopelvic flexibility and sitting posture in adult women. Journal of Biomechanics, 84, 204–210. https://doi.org/10.1016/j.jbiomech.2018.12.048
Ghozali, I., & Latan, H. (2015). Partial Least Squares Engineering Concepts and Applications with Smart PLS 3.0 Program. Semarang: Diponegoro University.
Haya, C. F., Nurmayanti, S., & Serip, S. (2023). The Effect of WFH (Work From Home) and Work Ability on Performance During the Covid-19 Pandemic on Employee X in Mataram City. JIIP - Scientific Journal of Education, 6(4), 2632–2638. https://doi.org/10.54371/jiip.v6i4.1854
Hendrawan, M. R. (2019). Knowledge Management: Concepts and Practices of Knowledge in Learning Organizations. Malang: UB Press.
Khammarnia, M., Shahsavani, F., Shahrakipour, M., & Barfar, E. (2015). Relationship Between Knowledge Management and Quality of Working Life in Nursing Staff of Zahedan Teaching Hospitals, 2014. Health Scope, 4(1). https://doi.org/10.17795/jhealthscope-22696
Khotimah, K., & Riadi, S. S. (2023). The Influence of Knowledge Management, Skills and Attitude on Employee Performance. Journal of Management Science Mulawarman, 8(1).
Koleangan, J. C., Tewal, B., & Trang, I. (2017). The Influence of Work Motivation, Leadership Style and Individual Abilities at the Rectorate of Sam Ratulangi University Manado (Study on the Academic and Student Affairs Bureau). Journal of Research in Economics, Management, Business and Accounting, 5(3), 4355–4364.
Mangkunegara, A. P. (2015). Corporate Human Resource Management (12 ed.). Rosdakarya.
Marwansyah. (2019). Human Resource Management. Bandung: Alfabeta.
Moeheriono. (2014). Competency-Based Performance Measurement (Revised Edition). Jakarta: Raja Grafindo Persada.
Muslim, M. (2023). The Effect of Compensation, Work Discipline and Attitude on Employee Job Satisfaction at PT. A Beautiful Place, Partner. ESSENCE: Journal of Business Management, 26(1), 68–79.
Nelson, A., & Panjaitan, V. D. M. M. (2023). The Influence of Leadership Style, Organizational Culture, Organizational Commitment, Employee Commitment and Work Attitude on Employee Performance through Job Satisfaction in Batam Manufacturing Language. Jurnal Darma Agung, 31(1), 513–524.
Porotu'o, A. C., Kairupan, B. H. R., & Wahongan, G. J. P. (2021). The Effect of Work Motivation and Professional Attitude on Nurse Performance in Inpatient Services at GMIM Pancaran Kasih Manado General Hospital through Job Satisfaction as an Intervening Variable. JMBI UNSRAT (Scientific Journal of Business Management and Innovation, Sam Ratulangi University)., 8(1), 567–580. https://doi.org/10.35794/jmbi.v8i2.32936
Rembang, A. A., Kaseke, M. M., & Kepel, J., B. (2023). The Influence of Knowledge Management and Career Development on the Performance of Employees of the Main Clinic of Ophthalmologists at SMEC Manado. Tambusai Health Journal, 4(2), 626–636.
Riduwan. (2013). Fundamentals of Statistics (P. D. Iswarta, ed.: Vol. 11). Bandung: Alfabeta.
Rivai, V. (2014). Human Resource Management for Companies. Jakarta: PT Raja Grafindo Persada.
Robbins, S. P., & Coulter, M. (2016). Management Volume 1 Edition 13. Jakarta: Erlangga.
Sabilalo, M. A., Kalsum, U., Nur, Muh., & Makkulau, R. A. (2020). The Influence of Work Environment and Work Ability on Work Motivation and Performance of Employees of the Organization Bureau of the Regional Secretariat of Southeast Sulawesi Province. Journal of Management & Business, 3(2), 151–169.
Sekaran, U. (2014). Research Methods for Business (4th ed.). Jakarta: Salemba Four.
Sembiring, M., Jufrizen, & Tanjung, H. (2021). The Mediated Effect of Job Satisfaction on the Influence of Motivation and Work Ability on Employee Performance. MANEGGIO : Scientific Journal of the Master of Management, 131–144.
Simanjorang, S. F. E. (2020). Analysis of the Influence of Work Ability and Work Experience on Employee Job Satisfaction at PT. Prudential Life Assurance Rantauprapat. Business Economics Management and Accounting (EBMA), 1(2), 168–175.
Slambela. (2019). Human Power Summa Management. Jakarta: PT. The Earth of Scripts.
Siregar, N. M., Nova Jayanti Harahap, & Abdul Halim. (2023). The Effect of Job Satisfaction, Work Engagement, Work Attitude and Commitment on the Performance of PUDAM Tirta Bina Employees in Labuhanbatu Regency. JEMSI (Journal of Economics, Management, and Accounting), 9(3), 554–564.
https://doi.org/10.35870/jemsi.v9i3.1096
Sugiyono. (2013). Educational Research Methods (Quantitative, Qualitative and R&D approach). Bandung: Alfabeta.
Sutrisno, E. (2016). Human Resource Management. Jakarta: Kencana Prenadamedia Group.
Syahmirza, J., & Prawitowati, T. (2022). The role of creativity and employee attachment as mediators on the influence of job satisfaction on the performance of millennial employees. INOBIS: Journal of Indonesian Business and Management Innovation, 5(4), 536–552. https://doi.org/10.31842/jurnalinobis.v5i4.249
Syamsuddin, S., Chahyono, C., & Saleh, H. (2022). Analysis Of The Application Of Knowledge Management And Organizational Culture To Employee Performance Through Job Satisfaction At The Maros Regency Dprd Office. Indonesian Journal of Business and Management, 5(1), 82–94. https://doi.org/10.35965/jbm.v5i1.1867
Wibowo. (2016). Performance Management, Edition 4. Jakarta: Rajawali Press.
Published
2026-03-06
How to Cite
Daryanto, F., Langoday, T., & Manafe, H. (2026). THE INFLUENCE OF KNOWLEDGE MANAGEMENT, WORK ABILITY AND WORK ATTITUDE ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AS A MEDIATING VARIABLE. Journal of Management : Small and Medium Enterprises (SMEs), 19(1), 423-442. https://doi.org/10.35508/jom.v19i1.23706
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Articles
