THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON JOB STRESS MEDIATED BY SOCIAL SUPPORT AMONG FEMALE TEACHERS AT SMAN 8 PADANG
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Febi Marliza(1*)
Department of Management, Universitas Negeri Padang
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Yuki Fitria(2)
Department of Management, Universitas Negeri Padang
(*) Corresponding Author
Keywords:
Emotional Intelligence, Job Stress, Social Support, Female Teachers
Abstract
This study aims to analyze the effect of emotional intelligence on job stress with social support as a mediating variable among female teachers at SMAN 8 Padang. Using a quantitative approach with a descriptive-causal design, data were collected through questionnaires distributed to 52 respondents using a total sampling technique. Descriptive analysis revealed that emotional intelligence was in the moderate category, while job stress was in the moderately low category Inferential analysis using SEM-PLS showed that emotional intelligence had a significant negative effect on job stress, emotional intelligence had a significant positive effect on social support, and social support had a significant negative effect on job stress. Additionally, social support significantly mediated the relationship between emotional intelligence and job stress. These findings highlight the importance of strengthening emotional and social aspects to reduce job stress in educational environments. The limitation of this study lies in the narrow sample scope, which only includes one school, making the results less generalizable.
Keywords: Emotional Intelligence; Job Stress; Social Support; Female Teachers
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References
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Yasin, M., & Dzulkifli, M. A. (2010). The relationship between social support and academic achievement among students. International Journal of Business and Social Sciences, 1(3), 110–116.
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Zeidner, M., Matthews, G., & Roberts, R. D. (2009). What We Know About Emotional Intelligence: How It Affects Learning, Work, Relationships, and Our Mental Health. Cambridge, MA: MIT Press.
Alonazi, W. B. (2020). The impact of emotional intelligence on job performance during covid-19 crisis: A cross-sectional analysis. Psychology Research and Behavior Management, 13, 749–757. https://doi.org/10.2147/PRBM.S263656
Arman, E., & Guspa, A. (2025). Hubungan Antara Hardiness dengan Stres Kerja pada Pengemudi Truk Tangki di Kota Padang. Jurnal Ilmu Sosial Dan Humaniora, 1(2), 212–222.
Brosschot, J. F., Benschop, R. J., Godaert, G. L., Olff, M., De Smet, M. B. M., Heijnen, C. J., & Ballieux, R. E. (1994). Influence of life stress on immunological reactivity to mild psychological stress. Biopsychosocial Science and Medicine, 56(3), 216–224.
Cheng, X.-F., Wu, H.-H., Zou, Y.-N., Wu, Q.-S., & Kuča, K. (2021). Mycorrhizal response strategies of trifoliate orange under well-watered, salt stress, and waterlogging stress by regulating leaf aquaporin expression. Plant Physiology and Biochemistry, 162, 27–35.
Cormier, C. J., Wong, V., McGrew, J. H., Ruble, L. A., & Worrell, F. C. (2021). Stress, burnout, and mental health among teachers of color. The Learning Professional, 42(1), 54–62.
Destiana, R. (2023). Kepemimpinan dan pengembangan sumber daya manusia sektor publik. Dialogue: Jurnal Ilmu Administrasi Publik, 5(1), 437–460.
Farista, D. N. R. (2018). Strategi Pengelolaan Stres Guru Wanita Berstatus Guru Tetap Yayasan Sekolah Dasar Bersistem Full Day School. Ilmu Pendidikan: Jurnal Kajian Teori Dan Praktik Kependidikan, 3(1), 31–39.
https://doi.org/10.17977/um027v3i12018p031
Fatmawati, I. (2021). Peran guru dalam pengembangan kurikulum dan pembelajaran. Revorma: Jurnal Pendidikan Dan Pemikiran, 1(1), 20–37.
Fiorilli, C., Benevene, P., De Stasio, S., Buonomo, I., Romano, L., Pepe, A., & Addimando, L. (2019). Teachers’ Burnout: The Role of Trait Emotional Intelligence and Social Support. Frontiers in Psychology, 10(December), 1–9.
https://doi.org/10.3389/fpsyg.2019.02743
Folkman, S., & Lazarus, R. S. (1986). Stress processes and depressive symptomatology. Journal of Abnormal Psychology, 95(2), 107.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Ghani, M. Z., Ahmad, A. C., & Ibrahim, S. (2014). Stress among Special Education Teachers in Malaysia. Procedia - Social and Behavioral Sciences, 114, 4–13. https://doi.org/10.1016/j.sbspro.2013.12.648
Guo, L., & Xu, L. (2021). The effects of digital transformation on firm performance: evidence from China’s manufacturing sector. Sustainability (Switzerland), 13(22), 1–18. https://doi.org/10.3390/su132212844
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2019). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage.
Hashmi, S., Tahir, O., Nasir, Z., Hasnain, H., Riaz, R. S. U., Khan, H. M. A., ... & Palav, A. (2024). Impact of Emotional Intelligence on Professional Performance and Stress Resilience Among Healthcare Practitioners. Cureus, 16(11), e74113. https://doi.org/10.7759/cureus.74113
Ioannou, M., Kassianos, A. P., & Symeou, M. (2019). Coping with depressive symptoms in young adults: Perceived social support protects against depressive symptoms only under moderate levels of stress. Frontiers in Psychology, 9, 2780.
Khoirurrahman, A., Winta, M. V. I., & Shinta Pratiwi, M. M. (2023). Efikasi Diri dan Kecerdasan Emosi Sebagai Prediktor Stres Kerja Pada Karyawan Pt. Xyz: Peran Mediasi Dukungan Sosial. JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial Dan Pendidikan, 4(4), 343–362.
https://doi.org/10.36418/syntax-imperatif.v4i4.271
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.
Lincoln, K. D., Chatters, L. M., & Taylor, R. J. (2005). Social support, traumatic events, and depressive symptoms among African Americans. Journal of Marriage and Family, 67(3), 754–766.
Megawati, P., & Yuwono, S. (2010). Hubungan antara kecerdasan emosi dengan stres kerja pada perawat ICU dan perawat IGD. Indigenous: Jurnal Ilmiah Psikologi.
Naono-Nagatomo, K., Abe, H., Yada, H., Higashizako, K., Nakano, M., Takeda, R., & Ishida, Y. (2019). Development of the School Teachers Job Stressor Scale (STJSS). Neuropsychopharmacology Reports, 39(3), 164–172.
https://doi.org/10.1002/npr2.12065
Noermijati, N., & Primasari, D. (2015). The effect of job stress and job motivation on employeesâ€TM performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya-Gempol branch). Journal of Economics, Business, and Accountancy Ventura, 18(2), 231–240.
Noviati, N. P. (2015). Stres kerja ditinjau dari kecerdasan emosi, modal psikologis dan dukungan sosial. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 20(1), 27–38.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211.
Sarafino, E. P. (2011). Applied behavior analysis: Principles and procedures for modifying behavior. John Wiley & Sons.
Schwarzer, R., & Knoll, N. (2007). Functional roles of social support within the stress and coping process: A theoretical and empirical overview. International Journal of Psychology, 42(4), 243–252.
Taylor, S. E. (2011). Social support: A review. In M. S. Friedman (Ed.), The Oxford Handbook of Health Psychology (pp. 189–214). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780195342819.013.0009
Ullah, A., Akhter, M. N., Aziz, N., & Islam, M. S. (2023). Social support mediates the relationship between emotional intelligence and academic stress: A structural equation modeling approach. Frontiers in Psychology, 14, 1273746. https://doi.org/10.3389/fpsyg.2023.1273746
Viswesvaran, C., Sanchez, J. I., & Fisher, J. (1999). The role of social support in the process of work stress: A meta-analysis. Journal of Vocational Behavior, 54(2), 314–334. https://doi.org/10.1006/jvbe.1998.1661
Wahidah, E. Z. (2022). Strategi Coping Stres Pada Narapidana Wanita Di Rutan Kelas Iib Ponorogo. Iain Ponorogo.
Wahyudi, A., Assyamiri, M. B. T., Al Aluf, W., Fadhillah, M. R., Yolanda, S., & Anshori, M. I. (2023). Dampak transformasi era digital terhadap manajemen sumber daya manusia. Jurnal Bintang Manajemen, 1(4), 99–111.
Windistiar, D. E. (2016). Hubungan dukungan sosial dengan stres narapidana wanita. University of Muhammadiyah Malang.
Yasin, M., & Dzulkifli, M. A. (2010). The relationship between social support and academic achievement among students. International Journal of Business and Social Sciences, 1(3), 110–116.
Zimet, G. D., Dahlem, N. W., Zimet, S. G., & Farley, G. K. (1988). The Multidimensional Scale of Perceived Social Support. Journal of Personality Assessment, 52(1), 30–41. https://doi.org/10.1207/s15327752jpa5201_2
Zeidner, M., Matthews, G., & Roberts, R. D. (2009). What We Know About Emotional Intelligence: How It Affects Learning, Work, Relationships, and Our Mental Health. Cambridge, MA: MIT Press.
Published
2025-11-26
How to Cite
Marliza, F., & Fitria, Y. (2025). THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON JOB STRESS MEDIATED BY SOCIAL SUPPORT AMONG FEMALE TEACHERS AT SMAN 8 PADANG. Journal of Management : Small and Medium Enterprises (SMEs), 18(3), 2213-2226. https://doi.org/10.35508/jom.v18i3.24230
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Articles
