ANTECEDENT ANALYSIS OF JOB SATISFACTION IN THE HOSPITALITY INDUSTRY SECTOR IN BATAM CITY
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Ridhayati Farid(1*)
Department of Management, Faculty of Business and Management, Universitas Internasional Batam
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Jonathan Jonathan(2)
Department of Management, Faculty of Business and Management, Universitas Internasional Batam
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Siti Rohani(3)
Department of Management, Faculty of Business and Management, Universitas Internasional Batam
(*) Corresponding Author
Keywords:
Employee Engagement, Innovative Work Behavior, Job Crafting, Job Satisfaction, Organizational Support
Abstract
This study analyzes factors influencing the job satisfaction of hotel employees in the tourism sector, focusing on innovation and employees’ active role in shaping their work environment. The study involves employees of 1- to 3-star hotels in Batam City, with 352 respondents selected through probability sampling. Data were collected through a 33-item Google Form questionnaire and analyzed using the PLS method with SmartPLS 4.0. The results show that job crafting and innovative work behavior do not directly affect job satisfaction but influence organizational support and employee engagement. Organizational support and employee engagement significantly affect job satisfaction and act as mediators in the relationship between job crafting and innovative work behavior with job satisfaction. Thus, employee job satisfaction cannot be built solely through job crafting or innovation but must be supported by organizational support and employee engagement.
Keywords: Employee Engagement; Innovative Work Behavior; Job Crafting; Job Satisfaction; Organizational Support
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References
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Https://Www.Sciencedirect.Com/Science/Article/Pii/S1029313221000828, 27(3), 200–209.
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https://doi.org/10.1007/s12144-021-01658-y
Chung, M., & Han, S. (2023). Effects of Job Crafting, Burnout, and Job Satisfaction on Nurses’ Turnover Intention: A Path Analysis. Journal of the Korean Academy of Fundamentals of Nursing, 30(2), 281–291.
https://doi.org/10.7739/jkafn.2022.30.2.281
Costantini, A. (2022). Rethinking work: How approach and avoidance features of cognitive crafting are linked with job crafting behaviors and work engagement. Journal of Management and Organization. https://doi.org/10.1017/jmo.2022.79
Demircioglu, M. A. (2021). Sources of Innovation, Autonomy, and Employee Job Satisfaction in Public Organizations. Public Performance and Management Review, 44(1), 155–186. https://doi.org/10.1080/15309576.2020.1820350
Dreer, B. (2022). Teacher well-being: Investigating the contributions of school climate and job crafting. Cogent Education, 9(1).
https://doi.org/10.1080/2331186X.2022.2044583
Duque, L., Costa, R., Dias, Á., Pereira, L., Santos, J., & António, N. (2020). New ways of working and the physical environment to improve employee engagement. Sustainability (Switzerland), 12(17). https://doi.org/10.3390/SU12176759
Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S., & Ibrahim, H. M. H. (2020). Employee satisfaction, human resource management practices and competitive advantage: The case of Northern Cyprus. European Journal of Management and Business Economics, 29(2), 125–149.
https://doi.org/10.1108/EJMBE-01-2019-0001
Febiola, B., Donal Mon, M., & Setyawan, A. (2024). The influence of discipline and allowances on employee performance through job satisfaction as a mediating variable evidence. Jurnal Manajemen Dan Pemasaran Jasa, 17(1), 117–134. https://doi.org/10.25105/jmpj.v17i1.19084
Fidyah, D. N., & Setiawati, T. (2019). Influence of Organizational Culture and Employee Engagement on Employee Performance: Job Satisfaction as Intervening Variable. Https://Sibresearch.Org/Uploads/3/4/0/9/34097180/Riber_9-4_05_s19-194_64-81.Pdf, 9(4), 64–81.
Ghadi, M. Y. (2024). Linking job crafting to work engagement: the mediating role of organizational happiness.
Https://Www.Emerald.Com/Insight/Content/Doi/10.1108/Mrr-01-2023-0042/Full/Html, 47(6), 943–963.
Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of vietnam. Sustainability (Switzerland), 12(5), 1–25.
https://doi.org/10.3390/su12051857
Hamid, Z. (2024). The effects of servant leadership and despotic leadership on employees’ happiness at work (HAW): the role of job crafting. Asia-Pacific Journal of Business Administration. https://doi.org/10.1108/APJBA-07-2023-0344
Hassan, M., Bin Nadeem, A., & Akhter, A. (2016). Impact of workplace spirituality on job satisfaction: Mediating effect of trust. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2016.1189808
Ibañez, O. L., Rodriguez, S. M., Marques, N. O., Carrasco, M., & Amillano, A. (2021). Job Crafting and Work Engagement: The Mediating Role of Work Meaning. Https://Www.Mdpi.Com/1660-4601/18/10/5383, 18(10), 1–16.
Indah, F. D. Y., Alvina, J., & Donal Mon, M. (2024). The effect of work-life balance as a mediator and job opportunity as moderator on turnover intention among selected corporations in Batam. 17(2), 241–260.
https://doi.org/10.25105/jmpj.v17i2.19820
Ipsen, C., Kirchner, K., Andersone, N., & Karanika-Murray, M. (2022). Becoming a Distance Manager: Managerial Experiences, Perceived Organizational Support, and Job Satisfaction During the COVID-19 Pandemic. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.916234
Issa, H. E. Al, & Omar, M. M. S. (2024). Digital innovation drivers in retail banking: the role of leadership, culture, and technostress inhibitors.
Https://Www.Emerald.Com/Insight/Content/Doi/10.1108/Ijoa-08-2023-3905/Full/Html, 32(11), 19–43.
Jena, L., & Nayak, U. (2023). Organizational career development and retention of millennial employees: role of job satisfaction, organizational engagement and employee empowerment. International Journal of Organization Theory and Behavior, 26(1–2), 115–131. https://doi.org/10.1108/IJOTB-08-2022-0159
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Published
2025-11-26
How to Cite
Farid, R., Jonathan, J., & Rohani, S. (2025). ANTECEDENT ANALYSIS OF JOB SATISFACTION IN THE HOSPITALITY INDUSTRY SECTOR IN BATAM CITY. Journal of Management : Small and Medium Enterprises (SMEs), 18(3), 2171-2193. https://doi.org/10.35508/jom.v18i3.26071
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