Transforming MSME business capabilities through multi-aspects of managerial mentoring: A case study of Moms Nastar Banyuwangi
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Bima Ramadhani(1*)
Department of Management, Faculty of Economics and Business, State University of Malang
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Agus Hermawan(2)
Department of Management, Faculty of Economics and Business, State University of Malang
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Agung Winarno(3)
Department of Management, Faculty of Economics and Business, State University of Malang
(*) Corresponding Author
Abstract
This study evaluates the implementation of a mentoring program designed to enhance the competitiveness of Moms Nastar, a home-based pastry MSME in Banyuwangi Regency, Indonesia. Conducted as part of the Managerial Insight Development course in the Master of Management Program at the State University of Malang, the program addressed key business challenges, including limited product innovation, weak branding, the absence of business legality, underutilized digital marketing, inadequate human resource management, and the lack of financial record-keeping. Adopting a community-based intervention approach, the mentoring focused on five strategic areas: product innovation, business identity and legal registration, digital marketing optimization, human resource development, and basic financial management. The outcomes demonstrate notable improvements in product diversification, business branding, legal compliance, digital market presence, operational efficiency, and financial management practices. These enhancements contributed to increased business capacity and broader market reach, highlighting the effectiveness of integrated managerial assistance in supporting MSME development. The study contributes to the literature on entrepreneurship and MSME empowerment by demonstrating how structured mentoring can strengthen business sustainability and competitiveness through the application of practical management principles.
Keywords: MSMES; Product Innovation; Branding; Digital Marketing; Business Management
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