THE EFFECT OF SHIFT WORK AND WORK STRESS ON EMPLOYEE PERFORMANCE OF SALES ASSOCIATES AT NEW BALANCE MALL THE PARK SEMARANG
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Tafan Yunior Satatoe(1)
Department of Management, Faculty of Economics and Business, Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
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Syamsul Hadi(2*)
Department of Management, Faculty of Economics and Business, Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
(*) Corresponding Author
Keywords:
Shift Work, Work Stress, Employee Performance, Sales Associate, Retail Management
Abstract
This study analyzes the effect of shift work and work stress on the performance of sales associates at New Balance Mall The Park managed by Mitra Adi Perkasa. The research applies a quantitative approach using questionnaires distributed to employees through a saturated sampling technique. The collected data were analyzed using multiple linear regression. The results show that shift work has a positive influence on employee performance, indicating that an effective shift system can support better work outcomes for employees. In contrast, work stress has a negative influence on employee performance, meaning that higher levels of stress may reduce employees’ ability to perform their tasks effectively. When examined together, shift work and work stress simultaneously influence employee performance. This study provides insights for management in the retail sector to design more effective shift work systems and implement stress management strategies in order to improve employee performance and maintain a productive work environment.
Keywords: Shift Work; Work Stress; Employee Performance; Sales Associate; Retail Management
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References
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Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Vigiyanti. (2018). Pengaruh Lingkungan Kerja Fisik dan Non Fisik terhadap Kinerja Karyawan (Studi pada karyawan Divisi Fresh PT. Trans Retail Indonesia (Carrefour) Plaza Tangerang City) [Universitas Brawijaya].
https://repository.ub.ac.id/id/eprint/165841/
https://doi.org/10.1016/j.ijnurstu.2016.01.007
Das, M., & Palo, S. (2025). Shift Work, Sleep and Well-Being: A Qualitative Study on the Experience of Rotating Shift Workers. Management and Labour Studies, 50(2), 148–165. https://doi.org/10.1177/0258042X241286238
Dianitami, F., Hastuti, T., Arofah, U., Khasanah, U., Saputri, A. L., & Devi, S. P. (2025). Pengaruh Motivasi, Kompensasi, dan Lingkungan Kerja Terhadap Kinerja Karyawan Perusahaan Manufaktur di Karanganyar. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(2), 5861–5868.
https://doi.org/10.31004/riggs.v4i2.1517
Fadilah, R., Ayudia, H. Y., Harmawan, V., Adzandri, F., & Rangkuti, P. A. (2024). Critical Task Need Analysis of English for Room Division Department of Hospitality Industry: Internship Students’ Reflection. ETERNAL (English Teaching Journal), 15(1), 107–118. https://doi.org/10.26877/eternal.v15i1.352
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 (Edisi 9) (9th ed.). Badan Penerbit Universitas Diponegoro.
Hadija, H., Haedar, H., & Dewi, S. R. (2023). Pengaruh Shift Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Alfamidi Se Kota Palopo. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 6(2), 1404–1409. https://doi.org/10.36778/jesya.v6i2.1110
Hasibuan, M. S. P. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara.
Hermawati, W. (2025). Employee Well-being in Retail Operations: Conceptual Model and Theoretical Propositions for Organizational Performance. Journal Of Resource Management, Economics And Business, 4(2), 48–66.
https://doi.org/10.58468/remics.v4i2.173
Lestari, Y. E., Bukhori, M., & Fathorrahman. (2020). Pengaruh Shift Kerja, Stres Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Di PT. Liku Telaga Gresik. RELASI : Jurnal Ekonomi, 16(1), 208–230. https://doi.org/10.31967/relasi.v16i1.348
Mangasi, E. Y., & Hia, S. W. (2024). Faktor-Faktor yang Memengaruhi Kinerja Karyawan di Indonesia: Sebuah Kajian Literatur. Jurnal PASTI (Penelitian Dan Aplikasi Sistem Dan Teknik Industri), 18(3), 383. https://doi.org/10.22441/pasti.2024.v18i3.009
Mangkunegara, A. A. A. P. (2017). Manajemen Sumber Daya Manusia Perusahaan. PT Remaja Rosdakarya.
Marchelia, V. (2014). Stres Kerja Ditinjau Dari Shift Kerja Pada Karyawan. Jurnal Ilmiah Psikologi Terapan, 2(1). https://doi.org/https://doi.org/10.22219/jipt.v2i1.1775
Mathis, R. L., Jackson, J., Valentine, S., & Meglich, P. (2016). Human Resource Management (15th ed.). Cengage Learning.
Ohorela, M. (2021). Pengaruh Beban Kerja Terhadap Kinerja Karyawan Pada PT Bank Rakyat Indonesia Cabang Jayapura. Jurnal Ekonomi Dan Bisnis, 12(1), 127–133. https://doi.org/https://doi.org/10.55049/fdskqx05
Pawestri, A. N., Kristanto, Y., & Army, W. L. (2024). Pengaruh Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Nipro Indonesia Jaya. Jurnal Minfo Polgan, 13(1), 919–928. https://doi.org/10.33395/jmp.v13i1.13847
Rahayu, A., Ilyas, Y., & Sekarini, R. A. (2024). Pengaruh Budaya Organisasi dan Lingkungan Kerja terhadap Kinerja Karyawan: Studi Kasus PT. Indomarco Prismatama Cabang Cakung Timur. AKADEMIK: Jurnal Mahasiswa Humanis, 4(3), 786–793. https://doi.org/10.37481/jmh.v4i3.1016
Resdiana, E., & Pratiwi, L. I. (2022). Pengaruh Shift Kerja dan Stres Kerja terhadap Kinerja Karyawan PT. Petrokimia Gresik Unit SA IIIB. Jurnal Ekonomi Dan Kewirausahaan Kreatif, 07(01), 56–62. https://doi.org/https://doi.org/10.59179/jek.v7i01.74
Rifdha, A., Oktavia, R., Melfisyaira, N., Pasaribu, P., & Salianto. (2024). Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan : Studi Literatur. Jurnal Review Pendidikan Dan Pengajaran, 7(3), 8792–8798.
https://doi.org/https://doi.org/10.31004/jrpp.v7i3.30527
Rivai, V., & Sagala, E. J. (2011). Manajemen sumber daya manusia untuk perusahaan. Rajawali.
Robbins, S. P., & Judge, T. A. (2017). Essentials of Organizational Behavior (14th ed.). Pearson.
Robbins, S. P., & Judge, T. A. (2023). Organizational Behavior (19th ed.). Pearson.
Sari, S. N., Aprilia, A., Mahesti, A. E. R., Ratnasih, D. A., Istiqomah, A. P., & Natalya, A. C. (2025). Pengaruh Job Stress Dan Job Insecurity Terhadap Turnover Intention Karyawan Retail Indomaret & Alfamart Solo Raya. Determinasi: Jurnal Penelitian Ekonomi Manajemen Dan Akuntansi, 3(3), 379–387.
https://doi.org/https://doi.org/10.23917/determinasi.v3i3.494
Satrio, P. (2015). Pengaruh Shift Kerja Dan Stres Kerja Terhadap Kinerja Pramuniaga Di Pt Circleka Indonesia Utama Cabang Yogyakarta [Universitas Negeri Yogyakarta]. https://eprints.uny.ac.id/23035/
Simanjuntak, D. C. Y., Mudrika, A. H., & Tarigan, A. S. (2021). Pengaruh stres kerja, beban kerja, lingkungan kerja Terhadap Kinerja Karyawan PT. Jasa Marga (Persero) Tbk Cabang Belmera. Jurnal Indonesia Sosial Teknologi, 2(3), 353–365. https://doi.org/https://doi.org/10.59141/jist.v2i03.104
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Vigiyanti. (2018). Pengaruh Lingkungan Kerja Fisik dan Non Fisik terhadap Kinerja Karyawan (Studi pada karyawan Divisi Fresh PT. Trans Retail Indonesia (Carrefour) Plaza Tangerang City) [Universitas Brawijaya].
https://repository.ub.ac.id/id/eprint/165841/
Published
2026-03-13
How to Cite
Satatoe, T., & Hadi, S. (2026). THE EFFECT OF SHIFT WORK AND WORK STRESS ON EMPLOYEE PERFORMANCE OF SALES ASSOCIATES AT NEW BALANCE MALL THE PARK SEMARANG. Journal of Management : Small and Medium Enterprises (SMEs), 19(1), 759-772. https://doi.org/10.35508/jom.v19i1.27426
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Articles
