Unraveling employee performance of hospitality sector in Surabaya: Contribution of training quality and self-efficacy
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Febrinda Galuh Kirana(1*)
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
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Dewi Khrisna Sawitri(2)
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
(*) Corresponding Author
Keywords:
Employee Performance, Hospitality, Self Efficacy, Training Quality
Abstract
This study aims to examine the effects of training quality and self-efficacy on employee performance in a five-star hotel in East Surabaya. A quantitative research design was employed using a saturated sampling technique involving 77 employees. Data were collected through a multi-source approach, with training quality and self-efficacy assessed by employees, while employee performance was evaluated by supervisors to reduce common method bias. The proposed relationships were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that both training quality and self-efficacy have positive and significant effects on employee performance. These results suggest that investments in high-quality training programs and initiatives aimed at strengthening employees' self-efficacy can effectively enhance workforce performance in the hospitality industry. This study contributes to the human resource management literature by providing empirical evidence on the complementary roles of training quality and psychological capability in improving employee performance. The findings also offer practical implications for hotel managers in designing integrated training and employee development programs to strengthen organizational performance.
Keywords: Employee Performance; Hospitality; Self Efficacy; Training Quality
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References
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Wardhana, D. Y., & Harsono, H. (2024). Self-efficacy, motivation, and employee performance in hospitality industry: A mediation analysis. Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS), 5(1), 75–86.
Wiharja, H., Rahayu, S., & Rahmiyati, E. (2020). Pengaruh self-efficacy terhadap kesiapan kerja mahasiswa pendidikan vokasi. VOCATECH: Vocational Education and Technology Journal, 2(1), 11–18.
Zunaidah, Susetyo, D., Hadjri, M. I., Farla, W. K., Nabawi, D., Rahmadanti, A., & Mujizat, L. (2020). Meningkatkan kinerja pegawai melalui manajemen talenta, self efficacy, dan kepuasan kerja: Studi kasus pada pegawai hotel berbintang di Kota Palembang–Sumatera Selatan. Universitas Sriwijaya.
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(1), 451–474.
Arista, D. A. D., Mendra, I. W., & Purnawati, N. L. G. P. (2022). Pengaruh self-efficacy, motivasi dan disiplin kerja terhadap kinerja karyawan pada Hotel Lloyd's Inn Bali di Seminyak. Values, 3(1), 151–159.
Badan Pusat Statistik Provinsi Jawa Timur. (2025). Perkembangan pariwisata Provinsi Jawa Timur Oktober 2025.
Bandura, A. (1997). Personal efficacy in psychobiologic functioning. In G. V. Caprara (Ed.), Bandura: A leader in psychology (pp. 43–66). Franco Angeli.
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press.
Fitriyani, I., Sudiyarti, N., & Anjelita, D. (2024). Keterkaitan pelatihan kerja dan self efficacy dengan peningkatan kinerja karyawan PT Pos Indonesia (Persero) Cabang Sumbawa Besar. Samalewa: Jurnal Riset & Kajian Manajemen, 4(1), 22–33.
Ghaniynaafi, L. S. S. P., & Swasti, I. K. (2025). Profesionalisme SDM sebagai mekanisme pengaruh rekrutmen dan kompetensi terhadap kinerja organisasi. Jurnal Manajemen dan Bisnis Indonesia, 11(1), 20–31.
Ghozali, I. (2020). Structural equation modeling dengan metode alternatif partial least squares (PLS) (Edisi 5). Badan Penerbit Universitas Diponegoro.
Goldstein, I. L., & Ford, J. K. (2002). Training in organizations: Needs assessment, development, and evaluation (4th ed.). Wadsworth/Thomson Learning.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Hörmann, M. K. (2011). Positivity bias in employees' self-ratings of performance relative to supervisor ratings: The roles of performance type, performance-approach goal orientation, and perceived influence. European Journal of Work and Organizational Psychology, 20(4), 524–552.
Kirkpatrick, D. L., & Kirkpatrick, J. D. (2006). Evaluating training programs: The four levels (3rd ed.). Berrett-Koehler Publishers.
Lubis, K. A. (2008). Pengaruh pelatihan dan motivasi kerja terhadap kinerja karyawan PT Perkebunan Nusantara IV (Persero) Medan. Sekolah Pascasarjana, Universitas Sumatra Utara.
Luthans, F., & Peterson, S. J. (2002). Employee engagement and manager self-efficacy. Journal of Management Development, 21(5), 376–387.
Mathis, R. L., & Jackson, J. H. (2011). Human resource management (13th ed.). South-Western Cengage Learning.
McLaughlin, K., Moutray, M., & Muldoon, O. (2008). The role of personality and self-efficacy in the selection and retention of successful nursing students: A longitudinal study. Journal of Advanced Nursing, 61(2), 211–221.
Median, M. (2023). Pengaruh efikasi diri, pelatihan karyawan, komitmen karyawan terhadap kinerja karyawan pada karyawan The 1O1 Hotel Jakarta Sedayu Darmawangsa. Jurnal Ilmu Administrasi Bisnis, 12(1), 418–426.
Noe, R. A. (2010). Employee training and development (5th ed.). McGraw-Hill Education.
Prastica, E. J., & Silitonga, P. (2022). Pengaruh self efficacy dan kompensasi terhadap kinerja karyawan melalui kepuasan kerja karyawan Manhattan Hotel Jakarta. Human Capital Development, 9(1), 1–15.
Putri, K. A., & Swasti, I. K. (2024). Analysis of the influence of training and work motivation on performance in the Health Services of East Java Province. Asian Journal of Applied Research for Community Development and Empowerment, 8(3), 132–136.
Puspitawati, N. M. D., Ernawatiningsih, N. P. L., Atmaja, N. P. C. D., & Anggriani, R. (2025). Exploring The Impact Of Job Training On Employee Performance: The Mediating Role Of Self-Efficacy. International Journal Of Global Accounting, Management, Education, And Entrepreneurship, 5(2), 234-243.
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
Ramadayanthi, B. (2025). Pengaruh pelatihan, kepemimpinan, dan efikasi diri terhadap kinerja karyawan (Studi kasus pada Luminor Hotel Kota). Jurnal Ilmu Administrasi Bisnis, 14(2), 861–871.
Robbins, S. P., & Judge, T. A. (2024). Organizational behavior (19th ed.). Pearson.
Ubaidillah, E., Prestiadi, D., Adha, M. A., Ariyanti, N. S., Maulina, S., Firdausi, A. N., & Erviana, Y. (2023). Measurement scale of student readiness in following hybrid learning: Validity and reliability. In Proceedings of the International Conference on Educational Management and Technology (ICEMT 2022) (pp. 188–196).
Wardhana, D. Y., & Harsono, H. (2024). Self-efficacy, motivation, and employee performance in hospitality industry: A mediation analysis. Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS), 5(1), 75–86.
Wiharja, H., Rahayu, S., & Rahmiyati, E. (2020). Pengaruh self-efficacy terhadap kesiapan kerja mahasiswa pendidikan vokasi. VOCATECH: Vocational Education and Technology Journal, 2(1), 11–18.
Zunaidah, Susetyo, D., Hadjri, M. I., Farla, W. K., Nabawi, D., Rahmadanti, A., & Mujizat, L. (2020). Meningkatkan kinerja pegawai melalui manajemen talenta, self efficacy, dan kepuasan kerja: Studi kasus pada pegawai hotel berbintang di Kota Palembang–Sumatera Selatan. Universitas Sriwijaya.
Published
2026-07-18
How to Cite
Kirana, F., & Sawitri, D. (2026). Unraveling employee performance of hospitality sector in Surabaya: Contribution of training quality and self-efficacy. Journal of Management : Small and Medium Enterprises (SMEs), 19(2), 1709-1721. https://doi.org/10.35508/jom.v19i2.29344
Section
Articles
