THE EFFECT OF HIGH PERFORMANCE WORK SYSTEM ON JOB SATISFACTION EMPLOYEE IN CLASS I DETENTION CENTER LABUHAN DELI
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Novelin Nurmala Simbolon(1*)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
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Kusmiyanti Kusmiyanti(2)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
(*) Corresponding Author
Abstract
This research aims to measure the influence of the high-performance work system on employee job satisfaction at the Labuhan Deli Class I Detention Center. This research was conducted using a quantitative approach, emphasizing numerical data analysis using statistical methods. The research sample was 115 respondents. The data analysis technique was carried out using Smart PLS (Partial Least Square) software using the Structural Equation Modeling (SEM) approach. The research results show that implementing the human resource management strategy, namely the high-performance work system, significantly influences employee job satisfaction at the Labuhan Deli Class I Detention Center.
Keywords: High-Performance Work System; Job Satisfaction; Labuhan Deli Class I Detention Center
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References
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Https://Doi.Org/10.3390/Su13063226
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Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When To Use And How To Report The Results Of PLS-SEM. European Business Review, 31(1), 2–24. Https://Doi.Org/10.1108/EBR-11-2018-0203
Haiyan, K., Xinyu, J., Wilco, C., & Xiaoge, Z. (2018). Job Satisfaction Research In The Field Of Hospitality And Tourism. International Journal Of Contemporary Hospitality Management, 1–26.
Huselid, M. A. (1995). The Impact Of Human Resource Management Practices On Turnover, Productivity, And Corporate Financial Performance. Academy Of Management Journal, 38(3), 635–672. Https://Doi.Org/10.5465/256741
Kloutsiniotis, P. V., & Mihail, D. M. (2020). High Performance Work Systems In The Tourism And Hospitality Industry: A Critical Review. International Journal Of Contemporary Hospitality Management, 32(7), 2365–2395.
Https://Doi.Org/10.1108/IJCHM-10-2019-0864
Mihail, D. M., & Kloutsiniotis, P. V. (2016). The Effects Of High-Performance Work Systems On Hospital Employees’ Work-Related Well-Being: Evidence From Greece. European Management Journal, 34(4), 424–438.
Https://Doi.Org/10.1016/J.Emj.2016.01.005
Sun, L., & Law, K. S. (2007). High-Performance Human Resource Practices , Citizenship Behavior , And Organizational Performance : A Relational Perspective. 50(3), 558–577.
Thite, M., & Russell, B. (2010). Work Organization, Human Resource Practices And Employee Retention In Indian Call Centers. Asia Pacific Journal Of Human Resources, 48(3), 356–374. Https://Doi.Org/10.1177/1038411110381623
Creswell, J. W., & Creswell, J. D. (2018). Mixed Methods Procedures. In Research Defign: Qualitative, Quantitative, And Mixed M Ethods Approaches.
Dorta-Afonso, D., González-De-La-Rosa, M., García-Rodríguez, F. J., & Romero-Domínguez, L. (2021). Effects Of High-Performance Work Systems (HPWS) On Hospitality Employees’ Outcomes Through Their Organizational Commitment, Motivation, And Job Satisfaction. Sustainability (Switzerland), 13(6).
Https://Doi.Org/10.3390/Su13063226
Dorta-Afonso, D., Romero-Domínguez, L., & Benítez-Núñez, C. (2023). It’s Worth It! High Performance Work Systems For Employee Job Satisfaction: The Mediational Role Of Burnout. International Journal Of Hospitality Management, 108(October 2022). Https://Doi.Org/10.1016/J.Ijhm.2022.103364
Dzulkhair. Amin Sptiani Amelia, R. (2020). Pengaruh Pendidikan Dan Latihan, Kompetensi Dan Kepuasan Kerja Terhadap Kinerja Aparatur Sipil Negara Pada Dinas Perumahan Kawasan Pemukiman Dan Pertanahan Provinsi Sulawesi Selatan. Competitiveness, 9(1), 61–71.
Ghozali. (2014). Aplikasi Analisis Multivariate Dengan Progghozali. (2014). Aplikasi Analisis Multivariate Dengan Program SPSS. Badan Penerbit UNDIP , Semarang., 4.Ram SPSS. Badan Penerbit UNDIP , Semarang., 4.
Gibson J, Ivancenvich M., & Donely, J. (2000). No Title. Dalas:Business Publication. Inc., 18. Https://Industri.Fatek.Unpatti.Ac.Id/Wp-Content/Uploads/2019/03/084-Organizations-Behavior-Structure-Processes-James-L.-Gibson-John-M.-Ivancevich-James-H.-Donnelly-Jr.-Roberth-Konopaske-Edisi-14-2011.Pdf
Guthrie, J. P., & Wright, P. M. (2005). Human Resource Management And Labor Productivity : Does Industry Matter ? University Of Texas At Arlington. Academy Of Management Journal, 48(1), 135–145.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When To Use And How To Report The Results Of PLS-SEM. European Business Review, 31(1), 2–24. Https://Doi.Org/10.1108/EBR-11-2018-0203
Haiyan, K., Xinyu, J., Wilco, C., & Xiaoge, Z. (2018). Job Satisfaction Research In The Field Of Hospitality And Tourism. International Journal Of Contemporary Hospitality Management, 1–26.
Huselid, M. A. (1995). The Impact Of Human Resource Management Practices On Turnover, Productivity, And Corporate Financial Performance. Academy Of Management Journal, 38(3), 635–672. Https://Doi.Org/10.5465/256741
Kloutsiniotis, P. V., & Mihail, D. M. (2020). High Performance Work Systems In The Tourism And Hospitality Industry: A Critical Review. International Journal Of Contemporary Hospitality Management, 32(7), 2365–2395.
Https://Doi.Org/10.1108/IJCHM-10-2019-0864
Mihail, D. M., & Kloutsiniotis, P. V. (2016). The Effects Of High-Performance Work Systems On Hospital Employees’ Work-Related Well-Being: Evidence From Greece. European Management Journal, 34(4), 424–438.
Https://Doi.Org/10.1016/J.Emj.2016.01.005
Sun, L., & Law, K. S. (2007). High-Performance Human Resource Practices , Citizenship Behavior , And Organizational Performance : A Relational Perspective. 50(3), 558–577.
Thite, M., & Russell, B. (2010). Work Organization, Human Resource Practices And Employee Retention In Indian Call Centers. Asia Pacific Journal Of Human Resources, 48(3), 356–374. Https://Doi.Org/10.1177/1038411110381623
Published
2025-03-15
How to Cite
Simbolon, N., & Kusmiyanti, K. (2025). THE EFFECT OF HIGH PERFORMANCE WORK SYSTEM ON JOB SATISFACTION EMPLOYEE IN CLASS I DETENTION CENTER LABUHAN DELI. Journal of Management : Small and Medium Enterprises (SMEs), 18(1 - May), 21-31. Retrieved from https://ejurnal.undana.ac.id/index.php/JEM/article/view/18907
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Articles
