PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN NARAPIDANA DI LEMBAGA PEMASYARAKATAN KELAS IIA CURUP
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Muhamad Alfredo(1*)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
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Denny Nazaria Rifani(2)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
(*) Corresponding Author
Abstract
This thesis discusses the influence of the quality of health services on prisoner satisfaction at the Class IIA Curup prison. The formulation of the problem in the research is how the quality of health services affects prisoner satisfaction at the Class IIA Curup Prison Polyclinic. The research aims to determine the effect of health service quality on prisoner satisfaction. This research uses quantitative research methods. The types of data used are primary data and secondary data. Sampling technique using the Krijhe Morgan table, 226 prisoners who used health services at the Curup Class IIA Prison Polyclinic are the samples. The research results showed that there is an influence of health service quality variables on prisoner satisfaction in Class IIA Curup Prison with the R Square value of 23.7% and 76.3% caused by other variables not explained in the research.
Keywords: Correctional Institutions; Service Quality; Prisoners
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Bradt, J., Debra, S. B., & Creswell, J.W.,. 2013. “Mixed Methods Research In Music Therapy Research.” Journal Of Music Therapy 50 (2): 123–48.
Https://Doi.Org/10.1093/Jmt/50.2.123.
Caniago, A. 2022. “Analisis Kepercayaan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan.” Jurnal Lentera Bisnis 11 (3): 219.
Https://Doi.Org/10.34127/Jrlab.V11i3.652.
Creswel, J. W. 2020. Educational Research. Vol. 21.
Http://Journal.Um-Surabaya.Ac.Id/Index.Php/JKM/Article/View/2203.
Creswell, J. W. 2014. Researche Design Qualitative, Quantitative And Mixed Methods Approache. Sage.
Dasmawita. 2016. “Analisis Kualitas Pelayanan Kesehatan Bagi Pemilik Kartu Badan Penyelenggara Jaminan Sosial (Bpjs) Dirumah Sakit Umum Daerah (Rsud) Arifin Achmad Provinsi Riau.” Skripsi Thesis, Universitas Islam Negeri Sultan Syarif Kasim Riau 3: 17–50.
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Ensha, I. S. 2018. “Pengaruh Implementasi Kebijakan Akreditasi Puskesmas Terhadap Manajemen Pelayanan Kesehatan Masyarakat Dalam Mewujudkan Produktivitas Kerja.” Jurnal Publik : Jurnal Ilmiah Bidang Ilmu Administrasi Negara 12 (01): 12–23. Https://Journal.Uniga.Ac.Id/Index.Php/JPB/Article/View/283.
Fadillah, R, Muhammad, S., Usman, & Niar, N. S. 2019. “Pengaruh Etika Dan Kinerja Tenaga Kesehatan Terhadap Pemberian Pelayanan Kesehatan Pasien Di Puskesmas Madising Na Mario Kota Parepare.” Jurnal Ilmiah Manusia Dan Kesehatan 2 (1): 12–25. Https://Doi.Org/10.31850/Makes.V2i1.119.
Fauzi, A. A., & Tatik, S. 2019. “Measuring The Effects Of Service Quality By Using CARTER Model Towards Customer Satisfaction, Trust And Loyalty In Indonesian Islamic Banking.” Journal Of Islamic Marketing 10 (1): 269–89.
Https://Doi.Org/10.1108/JIMA-04-2017-0048.
Ikram, A. A., Nyoko, A. E., & Fanggidae, R. P. (2019). Pengaruh Kualitas Pelayanan terhadap Kepuasan Menginap (Studi pada Resepsionis Hotel On The Rock Kupang). Journal of Management: Small and Medium Enterprises (SMEs), 9(2), 167-174.
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Http://Pdk3mi.Org/File/Download/KMK No. 290 Ttg Persetujuan Tindakan Kedokteran.Pdf.
Kotler, P. 2003. Marketing Insights From Atoz. John Wiley & Sons. Vol. 53.
Krejcie, M. 2006. “Tabel Sampel Krejcie Dan Morgan By :
Http://Teorionline.Wordpress.Com/ Source : Uma Sekaran. 2006. Metodologi Penelitian Untuk Bisnis. Jakarta : Salemba Empat, P. 159,” 2006.
Lanin, D., & Nailuredha, H. 2019. “The Effect Of Service Quality Toward Public Satisfaction And Public Trust On Local Government In Indonesia.” International Journal Of Social Economics 46 (3): 377–92. Https://Doi.Org/10.1108/IJSE-04-2017-0151.
Lewis, S. 2015. “Among Five Approaches,” 473–75.
Https://Doi.Org/10.1177/1524839915580941.
Parasuraman, A., Valarie. A Zeithaml, & Leonard L. Berry. 2015. “Servqual: A Multiple Item Scale For Measuring Consumer Perceptions Of Service Quality.” Wiley Encyclopedia Of Management.
Https://Doi.Org/10.1002/9781118785317.Weom090654.
Pasalli’, A., & Arni, A. P. 2021. “Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien Di Rumah Sakit Fatima Makale Di Era New Normal.” Jurnal Keperawatan Florence Nightingale 4 (1): 14–19. Https://Doi.Org/10.52774/Jkfn.V4i1.57.
PP Nomor 32 Tahun 1999
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Rahmat, B. 2020. “Pengaruh Implementasi Kebijakan Jaminan Kesehatan Daerah Terhadap Kualitas Pelayanan Kesehatan Di Tasikmalaya.” Sytax Idea 2 (3): 1–11.
Setianingsih, A., & Ai S. S. 2021. “Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Di Rumah Sakit ‘S.’” Menara Medika 4 (1): 22–27.
Setiarini, D. S., & Sendhang, N. 2017. “The Effect Of Service Quality And Customer Value To Customer,” 1–10.
Surasdiman, G., & Ikhsan, K. 2019. “Analisis Pengaruh Kualitas Pelayanan, Fasilitas Dan Pengetahuan Terhadap Kepuasan Pasien Di Puskesmas Batu-Batu Kabupaten Soppeng.” Journal Of Management 2 (1).
Swastika. 2019. “Bab II Landasan Teori.” Journal Of Chemical Information And Modeling 53 (9): 1689–99.
Tjiptono, F. , Chandra, & Gregorius. 2016. Service, Quality Dan Satisfaction. Andi.
Wiwik, S. 2018. Kualitas Layanan: Teori Dan Aplikasinya. Sidoarjo: Umsida Press.
Undang-Undang No. 22 Tahun 2022
Undang-Undang No. 36 Tahun 2009
Undang-Undang No. 25 Tahun 2009
Published
2024-06-23
How to Cite
Alfredo, M., & Rifani, D. (2024). PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN NARAPIDANA DI LEMBAGA PEMASYARAKATAN KELAS IIA CURUP. Journal of Management : Small and Medium Enterprises (SMEs), 17(1 - May), 21-30. Retrieved from https://ejurnal.undana.ac.id/index.php/JEM/article/view/12907
Section
Articles
