PENGARUH MOTIVASI PELAYANAN PUBLIK TERHADAP KEPUASAN KERJA PEGAWAI PADA LAPAS KELAS IIA KEROBOKAN
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Kadek Heri Dharmawan Putra(1*)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
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Naniek Pangestuti(2)
Program Studi Manajemen Pemasyarakatan, Politeknik Ilmu Pemasyarakatan
(*) Corresponding Author
Abstract
This study aims to determine the effect of public service motivation on employee job satisfaction at Kerobokan Class IIA Correctional Institution. This study uses quantitative research methods with purposive sampling techniques for as many as 43 employees. The data was collected using a questionnaire distributed via Google Forms, and 33 statements were used as indicators in the study. The data analysis technique carried out is through the normality test, simple linear regression test, significance test, and determination test which is processed using IBM SPSS software version 27. The results showed an influence of public service motivation on job satisfaction. The results of the determination test obtained by the public service motivation variable provide an influence of 58.3% on the job satisfaction variable, while other variables influence the remaining 41.7%. It can be concluded that there is a relationship between public service motivation and job satisfaction at Kerobokan Class IIA Correctional Institution.
Keywords: Public Service Motivation; Job Satisfaction; Correctional Institution
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References
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Bright, L. (2021). Does Perceptions of Organizational Prestige Mediate the Relationship Between Public Service Motivation, Job Satisfaction, and the Turnover Intentions of Federal Employees? Public Personnel Management, 50(3), 408–429.
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Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22.
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White, D. R., Kyle, M. J., & Schafer, J. A. (2022). Police officers’ job satisfaction: combining public service motivation and person-environment fit. Journal of Crime and Justice, 45(1), 21–38.
Hatmoko, B. (2022). Pengaruh Work-Life Balance, dan Motivasi Pelayanan Publik Terhadap Kepuasan Kerja Pegawai Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kantor Cabang Kota Surakarta. Manajemen, 3(4), 1–15.
Homberg et al. (2015). A Meta-Analysis of the Relationship between Public Service Motivation and Job Satisfaction. 711–722.
White, D. R., Kyle, M. J., & Schafer, J. A. (2022). Police officers’ job satisfaction: combining public service motivation and person-environment fit. Journal of Crime and Justice, 45(1), 21–38.
Schultz, W. (1998). Predictive reward signal of dopamine neurons. Journal of Neurophysiology, 80(1), 1–27.
Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22.
Park, M., & Lee, B. H. (2023). Do public service motivation and organizational processes influence job satisfaction and organizational commitment? A comparative study in public and private organizations. Chinese Public Administration Review, 14(4), 224–237.
Nelga, E. D. P. R. (2023). Pengaruh Public Service Motivation Terhadap Kepuasan Kerja Perawat RSUD dr. Rasidin PadangTitle. Edusociata Jurnal Pendidikan Sosiologi, volume 6 n.
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Republik Indonesia (2022). Undang-Undang Tentang Pemasyarakatan No. 22 tahun 2022. Jakarta
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Bright, L. (2021). Does Perceptions of Organizational Prestige Mediate the Relationship Between Public Service Motivation, Job Satisfaction, and the Turnover Intentions of Federal Employees? Public Personnel Management, 50(3), 408–429.
Hatmoko, B. (2022). Pengaruh Work-Life Balance, dan Motivasi Pelayanan Publik Terhadap Kepuasan Kerja Pegawai Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kantor Cabang Kota Surakarta. Manajemen, 3(4), 1–15.
Lee, S., & Na, C. (2023). Public Service Motivation and Job Satisfaction Amid COVID-19: Exploring the Effects of Work Environment Changes. Public Personnel Management.
Park, M., & Lee, B. H. (2023). Do public service motivation and organizational processes influence job satisfaction and organizational commitment? A comparative study in public and private organizations. Chinese Public Administration Review, 14(4), 224–237.
Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22.
Pratchett, L., & Wingfield, M. (1996). Petty bureaucracy and woolly-minded liberalism? The changing ethos of local government officers. Public Administration, 74(4), 639–656.
Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. SAGE Publications Inc. https://books.google.co.id/books?hl=en&lr=&id=nCkXMZjs0XcC&oi=fnd&pg=PP11&dq=spector+1997+&ots=1oksPmdYdR&sig=AJWmIwPWl6vHHYSLfAjdcPoAcDI&redir_esc=y#v=onepage&q=spector 1997&f=false
Stefurak, T., Morgan, R., & Johnson, R. B. (2020). The Relationship of Public Service Motivation to Job Satisfaction and Job Performance of Emergency Medical Services Professionals. Public Personnel Management, 49(4), 590–616.
White, D. R., Kyle, M. J., & Schafer, J. A. (2022). Police officers’ job satisfaction: combining public service motivation and person-environment fit. Journal of Crime and Justice, 45(1), 21–38.
Hatmoko, B. (2022). Pengaruh Work-Life Balance, dan Motivasi Pelayanan Publik Terhadap Kepuasan Kerja Pegawai Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kantor Cabang Kota Surakarta. Manajemen, 3(4), 1–15.
Homberg et al. (2015). A Meta-Analysis of the Relationship between Public Service Motivation and Job Satisfaction. 711–722.
White, D. R., Kyle, M. J., & Schafer, J. A. (2022). Police officers’ job satisfaction: combining public service motivation and person-environment fit. Journal of Crime and Justice, 45(1), 21–38.
Schultz, W. (1998). Predictive reward signal of dopamine neurons. Journal of Neurophysiology, 80(1), 1–27.
Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22.
Park, M., & Lee, B. H. (2023). Do public service motivation and organizational processes influence job satisfaction and organizational commitment? A comparative study in public and private organizations. Chinese Public Administration Review, 14(4), 224–237.
Nelga, E. D. P. R. (2023). Pengaruh Public Service Motivation Terhadap Kepuasan Kerja Perawat RSUD dr. Rasidin PadangTitle. Edusociata Jurnal Pendidikan Sosiologi, volume 6 n.
Sari, A. T., & Eva, N. (2021). Hubungan Optimisme dan Kesejahteraan Psikologis Pada Mahasiswa Fresh Graduate yang sedang Mencari Pekerjaan: Sebuah Literature Review. Seminar Nasional Psikologi Dan Ilmu Humaniora (SENAPIH), 1(1), 143–148.
Perry, J. L., Hondeghem, A., Wise, L. R. (2010). Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future. Public Administration Review, 70(5), 681–690.
Crewson, P. E. (1997). Public-Service Motivation : Building Empirical Evidence. Journal of Public Administration Research and Theory, 7(4), 499–518.
Republik Indonesia (2022). Undang-Undang Tentang Pemasyarakatan No. 22 tahun 2022. Jakarta
Sandra, D.S. (2022). 80 Persen Mahasiswa Bekerja Tidak Sesuai Jurusan, Ini 4 Alasanya. https://www.kompas.com/edu/read/2022/11/07/090548371/80-persen-mahasiswa-bekerja-tidak-sesuai-jurusan-ini-4-alasannya?page=a
Published
2024-06-23
How to Cite
Putra, K., & Pangestuti, N. (2024). PENGARUH MOTIVASI PELAYANAN PUBLIK TERHADAP KEPUASAN KERJA PEGAWAI PADA LAPAS KELAS IIA KEROBOKAN. Journal of Management : Small and Medium Enterprises (SMEs), 17(1 - May), 125-136. Retrieved from https://ejurnal.undana.ac.id/index.php/JEM/article/view/16328
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Articles
